Sales Associate

Carters Inc.; Colma (CA); On-site; USD 22,041 - 24,796; Full time

Job summary

Carter's is seeking a customer-focused associate in California to welcome shoppers, assist with product styling, and resolve issues in a busy retail environment. You will handle POS transactions, restock floors, and support omnichannel needs to ensure a seamless shopping experience.

ideal candidates demonstrate strong communication, multitasking, and high-energy service. Flexibility for days, nights, weekends, and holidays is expected in a fast-paced store setting.

Qualifications

• Demonstrated customer service and engagement skills.
• Effective and professional verbal and written communication.
• Ability to manage multiple tasks at once.
• Capability to lift up to 40 pounds and stand for extended periods.

Responsibilities

• Welcome customers with a warm greeting and assist with product styles, features and benefits.
• Resolve issues for customers in a busy retail environment.
• Assist with omnichannel needs to ensure a positive shopping experience.
• Execute and expedite point of sale transactions.
• Complete floor replenishment and shipment as needed.
• Explain current promotions and loyalty programs to customers.
• Maintain a safe, clean store and minimize loss.

Skills

Customer service

Communication skills

Multitasking

Physical stamina

Lifting 40 lbs

Job description

If you are a CURRENT Carters employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally.

What You’ll Do

• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
• Confidently and proactively resolve issues for customers and balance a number of customers in a busy retail environment
• Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience
• Execute and expedite point of sale/register transactions
• Complete floor replenishment and shipment as needed
• Articulate current promotional events and the brand loyalty program, including credit, to customers
• Minimize store loss by providing exceptional customer service and maintaining a safe, clean store

Qualities we’d love in a candidate

• A positive and solutions-oriented mindset
• Demonstrated customer service and engagement skills
• Effective and professional verbal and written communication skills
• The ability to manage multiple tasks at once
• You can: Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling
• Stand or walk for extended periods of time; climb up and down a ladder
• Provide availability that may include days, nights, weekends, and holidays as scheduled

Employer information and equal opportunity

Carter’s for all: Carter's is an Equal Opportunity and Affirmative Action employer. (Minority/Female/Disability/Veteran).

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

Additional information

Applications will be accepted until at least 7 days after the posting date. Carter\'s does not use AI to make any decision in our hiring process. NOTE: This job description is not all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. Carter’s may reasonably alter your duties, responsibilities, job title, and location. Source: Circana/ Consumer Tracking service, U.S. dollar share, 12 months ending September 2023

Compensation for this position ranges from $16.00 - $18.25 per hour based on experience and location.