Sales Associate

Range USA; Cincinnati (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free Elite Membership (Unlimited Shooting)

Industry Leading Discounts

Free Classes

Paid Training

Paid Training

Job summary

A leading indoor gun range operator seeks a part-time Sales Associate in Cincinnati, Ohio. This role involves providing exceptional customer service, assisting customers with their purchases, and maintaining compliance with safety protocols. Candidates should have a high school diploma and 1-2 years of customer service experience, while being 21 years or older. The position demands product knowledge and involves standing for extended periods. A commitment to excellent service is essential for success in this role.

Qualifications

• 1-2 years of customer service sales experience preferably within a specialty retail environment.
• Understanding and adherence to compliance regulations.
• Must be 21 years of age.
• Availability to work a flexible schedule including nights, weekends, and holidays.
• Must be 21 years of age.

Responsibilities

• Provide outstanding customer service and exceed customer expectations.
• Convert customers to buyers by fulfilling their desired experience.
• Ensure compliance with government regulations during transactions.
• Inform customers of Range USA services, discounts, exclusive offers, sales, and promotions.
• Maintain compliance with all involved government agencies including 4473 and background check processes.
• When acting as an ecommerce picker, check the pickup dashboard hourly and handle new orders.

Skills

Customer service

Sales skills

Communication

Product knowledge

Education

High School Diploma or equivalent

1-2 years customer service sales experience

Job description

Range USA is the leading indoor gun range and retail operator in the nation. We are motivated to provide the easiest and best customer service in the USA. We believe every member of our team contributes to our success and every single customer should have a great experience at our stores and online. Join us as we continue to grow throughout the nation. At Range USA, you have an opportunity to make a big difference in our mission.

EMPLOYEE BENEFITS

• Free Elite Membership (Unlimited Shooting)
• Industry Leading Online and Store Discounts
• Free Classes
• Ability to Utilize Manufacturer Programs
• No firearm experience needed: We Offer Paid Training

POSITION DESCRIPTION

Position Title: Sales Associate

Reports To: Store Leader

Classification: Part‑Time/Non‑Exempt/Hourly

POSITION OVERVIEW

The Sales Associate role ensures every single Range USA customer is provided the assistance and knowledge to fulfill the experience they are seeking by being proficient in product knowledge, selling skills and operations. The main responsibility of the Sales Associate is to convert Range USA customers to buyers with sales that fulfill the desired experience.

JOB DESCRIPTION

• Commitment to the mission of Range USA by providing the easiest and best customer service in the USA.
• Provide outstanding customer service that is dedicated to exceeding customer expectations and fostering lasting relationships.
• Greet customers and facilitate the customer experience.
• Convert Range USA customers to buyers by asking for the sale to fulfill desired experience.
• Ensure our customers leave with the complete package supporting their main purchase.
• Inform customers of Range USA services, discounts, exclusive offers, sales, and promotions.
• Conduct range customer check‑in in an efficient and friendly manner.
• Maintain the range timer for proper tracking of customer time.
• Ensure an efficient and compliant range firearm rental process.
• Utilize radios to communicate with Range Safety Officer regarding safety and customer issues.
• Answer customer questions regarding product pricing, features, benefits, and availability.
• Maintain compliance with all involved government agencies including 4473 and background check processes.
• Remain up to date on new product and industry news.
• When acting as an ecommerce picker, the pickup dashboard must be checked every hour and any new orders should be picked.

DESIRED SKILLS & EXPERIENCE

Possess the following core values:

• Curious
• Passionate
• Do It Right
• Service

• High School Diploma or equivalent required.
• 1‑2 years of customer service sales experience preferably within a specialty retail environment.
• Ability to understand, recall and follow complex compliance regulations and the ability to work with highly confidential information.
• Availability to work a flexible schedule and hours necessary to open and/or close the store including nights, weekends, and holidays.
• Must be 21 years of age.

PHYSICAL REQUIREMENTS

• Extended periods of standing.
• Lifting and/or pushing objects up to 50 lbs. on a regular basis.
• Working at heights of up to 10’.

NOTE: This job description may be changed or updated as necessary and is not inclusive of all the duties and responsibilities that may be expected to be performed.