Sales Associate

Material Good; Charlotte (NC); On-site; USD 38,000 - 70,000; Full time

Job summary

Material Good, a luxury jewelry and timepiece retailer, is seeking a Sales Associate in Charlotte, NC to build our local market presence with high‑touch clienteling.

You will drive personal revenue, manage client pipelines, host private appointments, and contribute to events while delivering concierge service in-store and off-site.

Qualifications

• Proven ability to build and maintain client relationships in luxury retail.
• Experience using CRM systems for client outreach and follow-up.
• Knowledge of fine jewelry and watches is advantageous.
• Strong networking and event-hosting capabilities.

Responsibilities

• Consistently meet or exceed sales goals across jewelry and watches.
• Drive transactional and relationship-based sales, converting walk-ins and referrals.
• Develop new business through daily client outreach and events.
• Provide white-glove, concierge-level service at every touchpoint.

Skills

Clienteling

CRM usage

Timepiece knowledge

Upselling

Tools

CRM software

Job description

Location:

Charlotte, NC - SouthPark Mall

Job Summary:

Material Good is a luxury retail destination specializing in fine jewelry, collectible timepieces, and bespoke creations. With a deep appreciation for craftsmanship and a commitment to delivering exceptional client experiences, headquartered in New York, NY, we operate boutiques in New York, Miami, Boston, Dallas, Aspen, and Charlotte.

As a Sales Associate at Material Good, you will play a critical role in launching and growing our presence in your given market. You will be responsible for driving personal revenue growth, managing your own client pipeline, and offering a high‑touch, relationship‑driven experience across all categories. With a blend of strategic outreach, in‑store selling, and concierge‑level service, you will help define what the MG experience looks and feels like in your market area. This roles will be heavily focused on our Timepiece offering.

Key Responsibilities:

• Consistently meet or exceed monthly, quarterly, and annual individual sales goals across fine jewelry, pre‑owned timepieces, and bespoke creations.


• Drive both transactional and relationship‑based sales, converting walk‑ins, appointments, and referrals into repeat clients.


• Proactively develop new business through daily client outreach, in‑store networking, and off‑site relationship building.


• Educate your existing client book on the world of MG—introducing them to our full suite of offerings and deepening their loyalty to the brand.

Client Development & CRM Management:

• Manage and grow your personal portfolio of clients through consistent follow‑up, relationship nurturing, and strategic gifting or touchpoints.


• Maintain detailed records in the CRM, including preferences, sales history, and key dates to support high‑touch, personalized service.


• Book and host private appointments both in‑store and off‑site; deliver white‑glove service at every touchpoint.


• Assist with bespoke client jobs via our Atelier to develop strong product knowledge and a deep understanding of our custom design process.

Client Experience & Event Support:

• Assist with in‑store events, trunk shows, and showroom activations—inviting and hosting high‑potential clients and prospects.


• Support VIP experiences, including at‑home appointments, concierge services, and client pickups/drop‑offs.


• Engage in luxury community networking (private clubs, high‑end service providers, charitable circles) to expand client acquisition efforts.

Product Expertise & Floor Presentation:

• Strong knowledge and interest in independent timepiece brands and a deep understanding of the collector mindset.


• Maintain in‑depth knowledge of our fine jewelry collections, watch brands, and bespoke capabilities


• Stay ahead of trends and regularly communicate client feedback to the buying team to help inform inventory and replenishment strategies.


• Maintain pristine in‑store presentation: assist with daily display setup and breakdown, weekly floor refreshes, and quarterly re‑merchandising.


• Contribute to the organization of the vault/backstock and be proactive in ensuring new product is represented on the floor.


• Ensure accurate processing of POS transactions, returns, exchanges, repairs, and client‑owned sales.


• Coordinate with the Boutique Manager to track and report on personal sales goals, client retention, and pipeline development.


• Troubleshoot client issues and oversee the logistics of orders, special requests, and repairs with urgency and care.


• Provide feedback on client requests and product demand to support strategic buying decisions.

What We're Looking For:

• A proven track record of exceeding sales goals in a luxury retail environment—fine jewelry or watches strongly preferred.


• A self‑starter with strong business acumen—you approach your book of business with ownership and accountability.


• Exceptional interpersonal skills with a natural talent for clienteling and relationship building.


• Experience using CRM systems and an organized, data‑driven approach to client outreach.


• Passion for fine jewelry, timepieces, and personalized service; an eagerness to stay up to date on trends and market movements.


• Availability to work most weekends and flexibility to accommodate client needs, events, and seasonal schedules.