Sales Associate

Once Upon a Child NC; Charlotte (NC); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Generous employee discount

Flexible schedule

Career advancement opportunities

Fun, family-oriented environment

Job summary

Once Upon A Child in Charlotte is seeking a Sales Associate to deliver friendly, attentive customer service while assisting with buying, selling, and merchandising of children’s clothing, toys, and gear.

You will greet customers, help locate items, process purchases at the POS, and keep displays organized and clean, contributing to a welcoming store environment and supporting promotions and seasonal changes.

Qualifications

• Friendly, positive attitude with strong customer service skills.
• Ability to multitask in a fast-paced retail environment.
• Basic math and cash-handling skills.
• Attention to detail when evaluating and organizing merchandise.
• Ability to lift to 20 pounds and stand for extended periods.
• Previous retail or customer service experience is a plus.

Responsibilities

• Greet customers warmly and provide friendly, helpful service
• Assist customers in finding children’s clothing, shoes, toys, equipment and accessories
• Process purchases quickly and accurately using the point-of-sale system
• Explain store policies regarding buying, selling and store credit
• Evaluate incoming items for resale according to store standards
• Sort, tag, and prepare accepted merchandise for the sales floor
• Maintain organized racks, shelves and displays
• Keep the store clean, safe, and well-presented
• Restock merchandise and rotate seasonal inventory
• Answer customer questions in person or by phone
• Support promotions, sales events, and seasonal floor changes
• Work collaboratively with team members to meet store goals

Skills

Customer service

Multitasking

Cash handling

Attention to detail

Communication

Job description

Sales Associate Job Description

Once Upon A Child is a locally owned resale retail store that buys and sells gently used and new kids clothing, shoes, toys, books, furniture, baby equipment and more. We offer gently used, brand name products at a great value!

The Sales Associate is responsible for providing excellent customer service while assisting with buying, selling, and merchandising. This role helps create a friendly and welcoming store environment for our customers and ensures merchandise is organized, clean, and attractively displayed.

Key Responsibilities:

• Greet customers warmly and provide friendly, helpful service
• Assist customers in finding children’s clothing, shoes, toys, equipment and accessories
• Process purchases quickly and accurately using the point-of-sale system
• Explain store policies regarding buying, selling and store credit
• Evaluate incoming items for resale according to store standards
• Sort, tag, and prepare accepted merchandise for the sales floor
• Maintain organized racks, shelves and displays
• Keep the store clean, safe, and well-presented
• Restock merchandise and rotate seasonal inventory
• Answer customer questions in person or by phone
• Support promotions, sales events, and seasonal floor changes
• Work collaboratively with team members to meet store goals

Qualifications

• Friendly, positive attitude with strong customer service skills
• Ability to multitask in a fast-paced retail environment
• Basic math and cash-handling skills
• Attention to detail when evaluating and organizing merchandise
• Ability to lift to 20 pounds and stand for extended periods
• Previous retail or customer service experience is a plus

What We Offer:

• Generous employee discount
• Flexible schedule
• Career advancement opportunities
• Fun, family-oriented environment