Sales Associate

Burberry; California; On-site; USD 38,000 - 46,000; Full time

Job summary

Burberry in California seeks a customer-focused sales associate to drive store performance, deliver the Burberry Experience, and develop relationships with new and existing clients.

You will uphold luxury brand standards, manage the client book, participate in stock and inventory activities, and collaborate closely with management.

Join a team that values sophistication, service excellence, and a proven track record of meeting sales targets in a fast-paced environment.

Qualifications

• Minimum 1 year in sales, preferably luxury retail.
• Proven sales targets achiever and strong customer service.
• Advanced knowledge of POS and store systems.
• Excellent interpersonal skills and team orientation.

Responsibilities

• Meet individual sales goals while upholding Burberry standards.
• Build customer loyalty through client development.
• Maintain visual standards and floor presence.
• Assist in stock room and inventory processes.

Skills

Interpersonal skills

Selling skills

Clienteling

POS knowledge

Tools

POS systems

Store systems

Job description

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

To meet and strive to exceed individual and store sales goals while executing key strategies of retail led growth, leveraging the franchise, operational excellence and all department category development; embracing and following on a daily basis the Burberry Experience during all interactions, owning the responsibility for developing new customers, as well as maintaining relationships with existing clientele.

RESPONSIBILITIES

Sales & ServiceEmbrace the Burberry Experience and follow training guidelines and standards to reflect Burberry’s luxury brand standards and imageConsistently meet individual sales goals while exhibiting the Burberry BehavioursProvide excellent customer service skills, great selling skills and exhibit motivation to succeedDemonstrate superior interpersonal and communication talent CultivateBuild customer loyalty through active client development and follow-throughMaintain an up-to-date and detailed client bookFollow all Cultivate requirements and activities such as; courtesy and relationship emails, inviting customers back to shop, reactivation, capture compliance Visual StandardsFollow company policies, procedures and use visual techniques to maintain the visual standards according to Burberry guidelinesMaintain selling floor by ensuring the following:Understand and execute monthly floorsetsPlacing and/or hanging back items as you workReplenishing merchandise after sellingFolding and placing merchandise on the correct hanger, tissue paper, etc.Place tickets inside the item and not visible to the customer. Floor Presence & MaintenanceBeginning of shift/day: Arrive on selling floor ready, ensure floor is ready for customersEnd of shift/day: Ensure selling floor is replenished and ready for the next dayBe active and busy on the floor at all dayEnsure to place and/or hang back items as you work and replenish merchandise after sellingEnsure clean up and maintenance of fitting rooms Back of The House SupportAssist in the mark down processAssist in the bi-annual inventory processParticipation and achievement of pre-sale goalsParticipate in store contestsAssist in stock room maintenance and keep it organizedResponsible for stock pulled; all stock must be put away in orderly fashion.

PERSONAL PROFILE

Willing to work in and promote a team oriented environment.Excellent interpersonal skills required to ensure clear, effective communication with all management and staff.Consistently show a positive attitude & take responsibility for own actions.Must be results driven and flexible to changeRelevant interest in Fashion / Design.Advanced knowledge of POS and store systems.A minimum of 1 year on sales, preferably in a luxury retail environment.Proven experience in driving sales and meeting sales targets.Excellent customer service level.Strong clienteling background.

MEASURES OF SUCCESS

Financial Targets: achieving individual and store sales goals targets, UPT, ATV, Client Development.Excellent customer service through Burberry Experience Evaluations.Capture compliance.

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience. Expected base salary for the role will generally be between $19.00 and $19.50 per hour at the commencement of employment. However, base salary if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs. This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.