Operations Supervisor

Burberry; California; On-site; USD 37,000 - 40,000; Full time

Job summary

Burberry seeks a Store Manager to lead a luxury flagship, ensuring brand excellence and an outstanding customer experience. You will be on the shop floor, champion Burberry behaviours and guide a high-performing team to deliver top-tier service in a dynamic retail environment.

Ideal candidates have luxury retail leadership experience, strong product knowledge and a passion for fashion. The role focuses on driving store performance, visual standards and digital asset integration to enrich client

Qualifications

• Luxury retail management experience preferred.
• Strong customer service and sales skills.
• Local language plus English.
• Flexible to work as required to meet store needs.
• Knowledge of fashion and luxury brand ethos.

Responsibilities

• Establish focus on Brand and drive engagement, knowledge and passion across the store team.
• Be on the shop floor and act as a brand ambassador for Burberry.
• Monitor, coach and give feedback to deliver excellent customer experience.
• Maintain a luxury environment and ensure visual merchandising standards.
• Drive use of digital assets to enhance the customer experience.
• Lead, inspire and manage a high performing store team.
• Develop talent and maintain strong connection to the Brand.
• Build long-term customer relationships and drive store performance.

Skills

Retail management

Luxury brand experience

Team leadership

Customer service

Job description

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

To provide leadership for the store, setting an excellent standard for the store and inspiring the team to achieve it.To own the employee experience, driving employee satisfaction and elevating team behaviours.To own the customer experience, driving customer satisfaction and increasing brand loyalty.To drive performance and growth, through excellent operational and commercial execution.

RESPONSIBILITIES

Establish a constant focus on Brand, continually driving engagement, knowledge and passion for the Brand across the store teamBe on the shop floorBe a presence leading on the shop floor, acting as a brand ambassador and role modelling Burberry behavioursMonitor, coach and provide feedback to the store team to deliver excellent customer experienceMaintain a luxury environment, ensuring excellent execution and maintenance of Visual Merchandising guidelines across the storeDrive the use of digital assets to enhance the customer experienceRetain and develop talentLead, inspire and manage a high performing, positive store teamContinually elevate the capability of the store team through recruitment, staff development, mobility and effective succession planningEstablish a learning culture and maintain a strong connection of the store team to the BrandAdvocate productHave excellent product knowledge and drive the same standard across the store teamMaintain a strong understanding of product sales performance and optimise sales of the available inventoryNurture customer relationshipsEstablish and embed customer focused behaviours across the store teamBuild and cultivate long term customer relationships and lead the team to do the sameDrive store performance and productivityBuild and maintain familiarity with the local external environment; customers, competitors and talentMaintain a commercial mindset and continually identify and convert opportunities to drive store performanceDrive operational excellence across all areas of the storeEnsure compliance with all corporate standards, policies and initiatives

HEALTH AND SAFETY

Ensure your store has a written plan in place that details the actions to be taken in the event of an emergency evacuation. This plan must be practiced at least annually, involving all employees, and recorded on Rivo as having been completed.

PERSONAL PROFILE

Demonstrated alignment with the Burberry Store Management behaviours:Service FocusedLeading to InspireCommercially AwareDeveloping TalentDriving ExcellenceLocal language plus English.A passion for and interest in fashion, and a luxury ethos.A digital awareness and interest, with an ability to comfortably navigate social media and e-commerce sites.Awareness of local employment and retail legislation.Flexible to work as required to meet store needs.Experience in a luxury brand or in a luxury service and selling environment.Retail Management experience appropriate to the role, to be assessed based on the size and complexity of previous roles. Metrics will include sales turnover and volume and the number and types of roles previously managed.

MEASURES OF SUCCESS

Performance against the Burberry Store Management behavioursSales & ConversionBurberry Experience & Data Capture scoresShrinkage

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Expected base salary for the role will generally be between $27.00 and $29.50 per hour at the commencement of employment. However, base salary if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs. This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.