Sales Associate | Seattle Premium Outlets

Burberry; Tulalip Bay (WA); On-site; USD 26,174 - 26,863; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

Retirement Plan with employer match

Paid time off

Paid Parental Leave

Job summary

Join Burberry as a Sales Associate in Tulalip Bay, United States. You will be responsible for exceeding sales goals while providing exemplary customer service and maintaining the luxury standards of the Burberry brand. The role includes building customer loyalty and client development.

Successful candidates will possess strong interpersonal skills, a results-driven attitude, and previous sales experience, particularly in a luxury environment. A competitive hourly salary between $19.00 and $19.50, along with a comprehensive benefits package, is offered.

Qualifications

• Willingness to work in a team-oriented environment.
• Must be results-driven and flexible to change.
• Minimum of 1 year in sales, preferably in luxury retail.

Responsibilities

• Meet individual and store sales goals while embracing the Burberry Experience.
• Maintain selling floor and assist in stockroom organization.
• Provide excellent customer service and build customer loyalty.

Skills

Interpersonal skills

Customer service

Sales experience

Clienteling

Tools

POS systems

Job description

Introduction

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

Job Purpose

To meet and strive to exceed individual and store sales goals while executing key strategies of retail‑led growth, leveraging the franchise, operational excellence and all department category development; embracing and following on a daily basis the Burberry Experience during all interactions, owning the responsibility for developing new customers, as well as maintaining relationships with existing clientele.

Responsibilities

• Sales & Service
  • Embrace the Burberry Experience and follow training guidelines and standards to reflect Burberry’s luxury brand standards and image
  • Consistently meet individual sales goals while exhibiting the Burberry Behaviours
  • Provide excellent customer service skills, great selling skills and exhibit motivation to succeed
  • Demonstrate superior interpersonal and communication talent
  • Build customer loyalty through active client development and follow‑through
  • Maintain an up‑to‑date and detailed client book
  • Follow all Cultivate requirements and activities such as: courtesy and relationship emails, inviting customers back to shop, reactivation, capture compliance
• Visual Standards
  • Follow company policies, procedures and use visual techniques to maintain the visual standards according to Burberry guidelines
  • Maintain selling floor by ensuring the following:
    • Understand and execute monthly floorsets
    • Placing and/or hanging back items as you work
    • Replenishing merchandise after selling
    • Folding and placing merchandise on the correct hanger, tissue paper, etc.
    • Place tickets inside the item and not visible to the customer.
• Floor Presence & Maintenance
  • Beginning of shift/day: Arrive on selling floor ready, ensure floor is ready for customers
  • End of shift/day: Ensure selling floor is replenished and ready for the next day
  • Be active and busy on the floor at all day
  • Ensure to place and/or hang back items as you work and replenish merchandise after selling
  • Ensure clean up and maintenance of fitting rooms
• Back of the House Support
  • Assist in the mark down process
  • Assist in the bi‑annual inventory process
  • Participation and achievement of pre‑sale goals
  • Participate in store contests
  • Assist in stock room maintenance and keep it organized
  • Responsible for stock pulled; all stock must be put away in orderly fashion

Qualifications

• Willing to work in and promote a team oriented environment.
• Excellent interpersonal skills required to ensure clear, effective communication with all management and staff.
• Consistently show a positive attitude & take responsibility for own actions.
• Must be results driven and flexible to change.
• Relevant interest in Fashion / Design.
• Advanced knowledge of POS and store systems.
• A minimum of 1 year on sales, preferably in a luxury retail environment.
• Proven experience in driving sales and meeting sales targets.
• Excellent customer service level.
• Strong clienteling background.

Measures of Success

• Financial targets: achieving individual and store sales goals, UPT, ATV, Client Development.
• Excellent customer service through Burberry Experience Evaluations.
• Capture compliance.

Equal Opportunity Employer

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Compensation & Benefits

Expected base salary for the role will be between $19.00 and $19.50 per hour at the commencement of employment. The base salary if hired will be determined on an individualized basis depending on a number of factors, including, but not limited to, professional skills, knowledge, and experience. The compensation for this position also includes commission earnings as a percentage of sales. The Company also offers free shares after one year of service, equivalent to 500 GBP, pursuant to the terms of the share plan.

Burberry offers associates a comprehensive benefits package, which, depending on the associate’s eligibility, includes:

• Medical, Vision, and Dental Insurance
• Income Protection, Life and Accidental death & Dismemberment Insurance, Short-Term and Long-Term Disability
• Flexible Spending Account and Commuter Benefits
• Retirement Plan (401k) Traditional pre-tax and Roth contributions with an employer match of 100% up to the first 6% that employee contributes
• Paid time off, including 10 vacation days pro-rated from start date and increasing to 15 days in second year, 10 sick days, 2 personal days, 9 paid holidays, bereavement leave, and seasonal well-being days
• Paid Parental Leave of up to 18 weeks
• All other benefits (such as leaves of absence) as required by applicable federal, state, and local law