Sales Associate

ZARA; Bethesda (MD); On-site; USD 19,000 - 25,000; Full time

Job summary

ZARA in Bethesda, MD is seeking a Store Assistant to support customers across sales floor, cash register, and stock areas. You will be passionate about fashion, friendly and empathetic, with strong communication and teamwork to ensure a positive shopping experience.

Join a proactive team focused on store objectives, inventory flow, and safe, organized operations. This role emphasizes customer care and efficient store processes.

Qualifications

• Customer service orientation with strong communication skills.
• Team player capable of collaborating with colleagues.
• Interest in fashion trends and a positive demeanor.
• Proactive and dynamic approach to store tasks.
• Ambition to grow within the retail chain.

Responsibilities

• Welcomes customers and directs them to checkout options.
• Maintain smooth checkout flow and balance registers.
• Know cash operations and assist at purchase moments.
• Ensure proper and quick product replacements when needed.
• Stay up to date on the newest in-store products.
• Understand store layout, sections, and devices (checkout, iPOD, PDA).
• Provide excellent customer service by catering to needs.
• Perform checkout, fitting room, and size collection operations correctly.
• Keep workspace organized and know product locations.
• Collaborate to hit store sales goals and communicate openly.
• Help control shrinkage and comply with safety regulations.
• Assist Operations to organize stockroom based on KPIs and inventory flow.

Skills

Communication skills

Teamwork

Customer service

Positive attitude

Fashion awareness

Proactivity

Tools

iPOD

PDA

Job description

The main responsibility of a store assistant is to serve the customer needs. With a global mindset, assistants will collaborate with colleagues and support the fulfillment of their store's objectives. This includes all sections of the store (sales floor, cash register and stock room) Assistants will be passionate for fashion and trends, friendly and empathetic to offer good customer service. You will be positive and have an optimistic attitude. Additionally, you will have strong communication skills, ability to work in a team with a proactive and dynamic approach not limited to professional ambition and projection in the chain.

Key Responsibilities

CASHIER

Welcomes the customer and directs traffic to either self checkout or standard register

Key role to keep the flow of customers at the checkout.

You know all the cash operations and processes to support the customer at the time of purchase.

Ensure the use of all registers in a balanced way, ensuring a good shopping experience. You are characterized by being a good communicator, friendly and decisive.

SALES

Always up to date on the newest product in store.

Understands the store layout, distribution and sections.

Know all the devices in the store (checkout, iPOD, PDA...) and manage the applications (ITX Stock, 25,...)

Offer good customer service by catering to their needs.

Know and correctly execute operations at the points of interaction with the customer (checkout, fitting room, size collection point)

You are concerned, in general, with the order of your workspace.

Know the location of all products.

Ensure proper and quick replacement.

Collaborate to achieve store sales goals.

Communicate effectively, openly, and transparently with peers and managers.

Help control SHRINKAGE.

You comply with occupational risk prevention and occupational health and safety regulations.

STOCK

Supports the Operations Manager to organize stockroom based on KPIs to optimize productivity

Helps with the management of inventory and product flow

Execute replenishment of shop floor to support customer experience

Fulfillment of omnichannel related processes (SINT) Continuous communication and feedback with supervisor and team.

Responsible for compliance with occupational risk prevention, health and safety regulations

Personal Profile

• Passion for fashion and trends.
• Friendly and empathetic personality to offer good customer service.
• Positive and optimistic attitude.
• Ability to work in a team.
• Proactivity and dynamism.
• Professional ambition and projection in the chain.