Sales Associate

Thom Browne, Inc.; Boston (MA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Thom Browne Classic Uniform

401(k) company match

Diverse and inclusive working enviro n

Job summary

Thom Browne, Inc. in Boston, MA is seeking a driven Retail Sales Associate to drive sales and deliver best-in-class service in a luxury environment.

You will cultivate relationships with clients, communicate updates, and maintain deep product knowledge to uphold brand standards. The role requires 1–2 years in luxury retail or luxury customer service, the ability to source prospective clients, and a strong focus on selling techniques and entrepreneurial mindset.

Qualifications

• Minimum 1-2 years' experience in a luxury retail or luxury customer service environment.
• Ability to source prospective clients from existing sphere of influence.
• Demonstrated proficiency in client relationship management, product knowledge, selling techniques and entrepreneurial mindset.

Responsibilities

• Achieve and exceed regular monthly, seasonal, quarterly and annual sales plans
• Provide best-in-class customer service; building strong client relationships, regularly communicating and providing updates, building a viable, well-organized client network
• Maintain exceptional product knowledge, brand awareness
• Support daily shop presentation, ensuring merchandise is properly filled and Brand Presentation Guide standards are strictly upheld
• Maintain keen awareness of product selections, core/seasonal styles, E-commerce offerings, full-priced merchandise, markdowns best sellers and inventory availability
• Actively maintain Brand expertise in terms of product, brand history, events and projects, key trends, selling points and featured seasonal products
• Identify selling opportunities, communicate customer feedback, process shipment/transfers in a timely manner
• Manage back stock to make sure floor is filled in and stock room is in order; communicate regularly in regards to maintaining stock levels, noting any stock call-outs, selling opportunities based on customer feedback

Skills

Customer service

Client relationships

Selling techniques

Entrepreneurial mindset

Job description

Thom Browne is widely recognized for challenging and modernizing today’s uniform: the suit. By questioning traditional proportions, Browne’s designs consistently convey a true American sensibility rooted in quality craftsmanship and precise tailoring. We pride ourselves on our core values of respect and collaboration, challenging ourselves to express creativity and continuously innovate. We attract ambitious individuals who operate in unique ways while upholding exceptional craftsmanship and excellence.

THE ROLE

• Achieve and exceed regular monthly, seasonal, quarterly and annual sales plans
• Provide best-in-class customer service; building strong client relationships, regularly communicating and providing updates, building a viable, well-organized client network
• Maintain exceptional product knowledge, brand awareness
• Support daily shop presentation, ensuring merchandise is properly filled and Brand Presentation Guide standards are strictly upheld
• Maintain keen awareness of product selections, core/seasonal styles, E-commerce offerings, full-priced merchandise, markdowns best sellers and inventory availability
• Actively maintain Brand expertise in terms of product, brand history, events and projects, key trends, selling points and featured seasonal products
• Identify selling opportunities, communicate customer feedback, process shipment/transfers in a timely manner
• Manage back stock to make sure floor is filled in and stock room is in order; communicate regularly in regards to maintaining stock levels, noting any stock call-outs, selling opportunities based on customer feedback

THE IDEAL CANDIDATE

• Minimum 1-2 years' experience in a luxury retail or luxury customer service environment
• Ability to source prospective clients from existing sphere of influence
• Demonstrated proficiency in the areas of client relationship management, product knowledge, selling techniques and entrepreneurial
• Passionate representative of the Thom Browne world
• Highly organized, self-motivated with strong interpersonal skills
• Confident, professional, comfortable working autonomously; strong communication both written and verbal

WHAT WE OFFER YOU

• Highly competitive pay. Hourly range is between $23.00 – 25.00 per hour + commission. Please note that compensation will be offered based on relevant skills and experience
• Thom Browne Classic Uniform
• 401(k) company match
• Diverse and inclusive working environment