Sales Associate

Boden; Birmingham (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k)

401(k) Matching

Employee Discount

Paid Time Off

Referral Program

Job summary

Boden in Birmingham, AL is seeking a Sales Associate to deliver Boden-inspired service and drive sales in a fast-paced retail setting.

You will engage customers with a friendly, brand-driven approach, develop product knowledge, and support stock and visual merchandising to create inviting store experiences. Must be 18+, weekend availability, and able to stand for long periods.

Qualifications

• Minimum 2-4 years of customer service experience preferred.
• Excellent verbal and written communication skills required.
• Ability to operate POS system and handle various payment methods.

Responsibilities

• Deliver exceptional service and create personalized experiences.
• Build lasting customer relationships and drive sales.
• Maintain strong product knowledge and fashion trends.
• Utilize technology and virtual selling tools to connect with clients.
• Support stock tasks and visual merchandising to maintain store standards.

Skills

Customer service

Communication

Teamwork

POS operation

Retail sales

Multitasking

Product knowledge

Tools

POS system

Job description

Stylish, grounded, uplifting – these values live through everything we do at Boden. Without the collaboration, honesty and friendship between our teams, we wouldn’t be where we are today. We curate a world of beauty that’s ethical, inclusive – and importantly – good fun. We inspire you to live your best life. We are Boden.

Founded in London in 1991, Boden has spent more than three decades building a loyal global following through beautifully made clothing, exceptional quality, and outstanding customer service. What began as a small mail-order business has grown into an internationally recognized fashion brand serving customers across the UK, United States, Germany, Australia, and beyond. Today, we’re proud to be expanding our retail footprint across the US, bringing the Boden experience to life through thoughtfully curated store environments and exceptional customer experiences. This is an exciting opportunity to join an established global brand during a period of continued growth and expansion in the United States.

Full-Time and Part-Time opportunities available. Must be able to work 2 weekend days per month.

Targeting for Autumn Opening

Overview:

The Sales Associate will serve as a passionate brand ambassador, delivering exceptional service and creating memorable, personalized experiences that embody the Boden values. Build lasting customer relationships and drive sales through elevated, customer-centric interactions.

What You Will Do

• Champion a customer-first mindset by ensuring every customer interaction reflects Boden’s culture, values, and service excellence
• Create memorable shopping experiences through personalized service and a deep understanding of customer needs
• Build and nurture customer relationships through consistent follow-up and thoughtful correspondence that drives loyalty and sales
• Utilize technology and virtual selling tools to connect with clients and showcase the full breadth of Boden products
• Stay informed and inspired by developing strong product knowledge and keeping up with fashion trends and industry insights
• Be a knowledgeable ambassador of the Boden brand – share the Boden story, values and product details with confidence and authenticity
• Maintain a polished and professional appearance, behavior, and performance that aligns with Boden’s values and heritage
• Support company initiatives related to product launches, customer experience and sales strategies
• Ensure a welcoming store environment by maintaining cleanliness, organization, and visual presentation standards
• Assist with stock tasks, including receiving deliveries, processing inventory, restocking the sales floor and maintaining back-of-house organization
• Assist with other related duties as requested

What We Are Looking For

• At least 18 years of age or older
• 2 - 4 years' customer service experience preferred
• Strong verbal and written communication skills
• Excellent interpersonal skills with the ability to build and maintain strong working relationships
• Ability to operate POS system and handle various payment methods
• Ability to work in a goal-driven retail environment with frequent customer interaction
• Strong organizational skills and attention to detail
• Ability to effectively multitask in retail environment
• Enthusiastic team player with a positive energy and strong commitment to teamwork
• Ability to work flexible hours to meet the needs of the store including nights, weekends and holidays
• Ability to stand and walk for extended periods of time
• Ability to lift, carry, and move merchandise up to 50lbs
• Frequent bending, kneeling, reaching and other physical movements required for stocking, organizing and visual merchandising
• Manual dexterity and hand-eye coordination to hang and fold garments, attach tags, an operate POS system, as well as perform other tasks requiring fine motor skills and attention to detail

Our Behaviours

At Boden, how we work matters just as much as what we deliver. We keep things simple. We say what we mean, keep each other in the loop, and follow through on what we’ve said we’ll do. We care about doing a good job - and we care about each other. We’re always kind, often honest, and we will push for high standards without making it heavy. We know what we’re good at, we lean on each other when needed, and we show up as a team - taking ownership and getting things done together.

What We Offer

• 401(k)
• 401(k) Matching
• Employee Discount
• Paid Time Off
• Referral Program

We want Boden to be the place everyone wants to work. Friendly, open and tolerant. A best-of-British company with diverse teams, equal opportunities, and fair working and recruitment practices. We believe in hiring the best person for the job whoever they are, helping them thrive in it and celebrating their individuality.