Sales Associate

Guess?, LLC.; Birch Run (MI); On-site; USD 26,000 - 34,000; Full time

Job summary

GUESS Factory store in Birch Run, MI is seeking a Sales Associate to drive sales and deliver an exceptional customer experience. You will handle a variety of store operations, maintain visual standards, and support customers throughout their shopping journey.

The role emphasizes greeting customers, product knowledge, and teamwork, with opportunities to contribute to store goals and participate in inventories. A positive attitude and flexibility for evenings and weekends are valued.

Qualifications

• Customer service skills required.
• Retail experience preferred.

Responsibilities

• Greet customers upon entry with a friendly, genuine greeting.
• Create a positive first impression through energetic attitude and proper dress code.
• Maintain store standards: clean, organized environment, comply with policies.
• Provide current product information to customers.
• Assist in fitting rooms, follow up with customers, maintain cash wrap cleanliness, and support add-on sales.
• Operate at cash wrap efficiently, offer Gift Cards, collect customer data.
• Thank customers as they exit GUESS Factory store.
• Complete duties as assigned by management with quality and timeliness.
• Be punctual and adhere to the work schedule.
• Work well with peers and management to accomplish tasks.
• Follow GUESS policies and procedures 100%.
• Perform housekeeping duties as required.
• Meet or exceed Sales per Hour targets as assigned.
• Attend store meetings and related functions.
• Maintain a positive attitude toward merchandise and the company.
• Participate in all inventories.
• Take on other duties as assigned by store management.
• Physical requirement: able to lift up to 30 pounds and stand for 8 hours.

Job description

Position Overview

The Sales Associate is responsible for sales generation and delivering a positive customer experience. The Sales Associate will also handle a variety of operational duties as assigned by the store management team (e.g., housekeeping duties, visual presentation standards, etc.).

Reports To

Store Management

Customer Experience

• Greeting Customers: Greet customers immediately upon entering the store with a smile and sincere non-business-like greeting.
• First Impressions: Create a positive first impression for the customer through an energetic attitude and adherence to dress code.
• Store Standards: Maintain a sparkling clean and organized environment by adhering to store standards and cleanliness.
• Product Information: Provide customers with current relevant information about the product.
• Fitting Room Service: Provide quality service in the fitting rooms, follow up with customers in a timely manner, maintain cash wrap cleanliness, and attempt to add on to the sale.
• Cash Wrap Efficiency: Provide efficient service at the cash wrap, offer Gift Cards, maintain cash wrap cleanliness, and capture customer information in the database.
• Customer Appreciation: Sincerely thank all customers for shopping at GUESS as they exit the store.

Cooperation & Dependability

• Task Completion: Satisfactorily complete all duties as assigned by management.
• Punctuality: Be punctual and adhere to the designated work schedule.
• Teamwork: Be flexible and work well with peers and management to accomplish duties.
• Policy Adherence: Follow GUESS Policies and Procedures 100%.
• Housekeeping: Perform housekeeping duties as required.

Personal Performance

• Sales Goals: Meet or exceed the Sales per Hour (SPH) result as assigned by management.

Miscellaneous Responsibilities

• Meetings and Functions: Participate in and attend all store meetings and other related functions.
• Positive Attitude: Represent a positive attitude toward the merchandise and the company.
• Inventory Participation: Participate in all inventories.
• Additional Duties: Assume and complete other duties as assigned by store management.
• Physical Requirements: Ability to perform heavy lifting in excess of 30 pounds and stand for a minimum of eight hours during scheduled shifts.

Job Requirements

• Customer Service Skills: Excellent communication and customer service skills.
• Retail Experience: Previous retail experience preferred.
• Team Player: Ability to work well in a team-oriented environment.
• Flexible Schedule: Ability to work flexible hours, including evenings, weekends, and holidays.
• Physical Stamina: Ability to walk, reach with hands and arms, stoop, kneel, crouch, and balance on a frequent basis.

Brand: GUESS Factory

Store: 3124

Store Address: 8901 Marketplace Drive - Birch Run, MI 48415