Sales Assistant, Sid Mashburn DC

Annmashburn; Washington (District of Columbia); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading apparel and lifestyle brand located in Washington, D.C., is seeking a Sales Assistant to enhance customer service and support sales associates. The role involves planning appointments, coordinating alterations, and maintaining client communications to ensure an exceptional shopping experience. Ideal candidates will have strong organizational skills, a passion for customer care, and the ability to manage multiple tasks effectively. This is an exciting opportunity to grow within a brand focused on service and style.

Qualifications

• Must have a passion for taking care of customers.
• Ability to manage multiple projects and meet deadlines.
• Keen sense of urgency and attention to detail.

Responsibilities

• Assist sales associates by planning and scheduling appointments.
• Coordinate alterations and client communications.
• Book new selling appointments and follow up with clients.
• Organize private fittings and customer shipments.

Skills

Customer service orientation

Project management

Communication skills

Attention to detail

Organizational skills

Job description

WHAT IS THE BRAND?

Mashburn is an Atlanta-based apparel and lifestyle brand launched in 2007 with a single passion: taking care of people. The company designs, manufactures, and markets a nationally recognized assortment of menswear (Sid Mashburn) and womenswear (Ann Mashburn) alongside other high-quality, iconic brands. We want to be the world's go-to omnichannel lifestyle shop – a place that embodies service and style, accessibility, and luxury, and, for us, the very best of everything. Most excitingly, our story is still unfolding, and incredible growth opportunities lie ahead…

WHAT IS THE JOB?

As a Sales Assistant in our Sid Mashburn DC shop, you will be responsible for assisting specific sales associates in their selling roles by organizing current appointments, planning and scheduling their business day, assisting during appointments and reaching to prospective customers for future appointments.

WHAT ARE THE RESPONSIBILITIES?

• Partner with assigned sales associate(s) daily to plan and communicate with existing and new clients.
• Coordinate all alterations for sales associate's clients including input, try-on, pickup and internal organization/documentation of those alterations for maximized customer service.
• Field all communication for the assigned sales associate(s) including phone, text, email and CRM while disseminating and organizing that communication to sales associate(s).
• Act as a liaison among assigned sales associate(s), store manager, store team and corporate partners.
• Proactively book new selling appointments for assigned sales associate(s).
• Communicate with sales associate(s) clients about upcoming special events and securing appointments in relation to those events.
• Follow up with clients to ensure their Mashburn experience was eventful while organizing follow up appointment(s) as needed.
• Coordinate private fittings.
• Coordinate all outbound customer shipments while communicating with the sales associate(s) and client about expected dates of arrival, tracking number and other pertinent information.
• Maintain MTM orders for the clients of the assigned sales associate(s). Continuously organize client information in relationship to their current and future MTM orders.
• Maintain and update client list for sales associate(s).

WHAT ARE THE ESSENTIAL SKILLS?

• A desire to take care of every customer to the assigned salespersons.
• The ability to manage multiple projects and deadlines while still serving the mission everyday.
• Be responsive to needs of the client and the salesperson.
• Must have a very keen sense of urgency with an attention to all details.
• Must have a passion for organization with not just yourself, but the teammates you will support.
• Proficient with writing and communication skills.
• Reflect our core value of Hopeful, Helpful, Humble, Hardworking, Honest, Hospitable, and Nimble.