Sales Assistant - DON - US

sysco; Westampton Township (NJ, PA); On-site; USD 28,000 - 41,000; Full time

Job summary

Edward Don, part of Sysco's family, seeks an organized administrative specialist to support the DON Sales force. You will prepare quotes, research orders, and use company systems to answer inquiries while delivering exceptional service.

Responsibilities include coordinating order status with sales reps, maintaining databases and reports, and assisting with major sales assignments from inception to completion. Strong communication and problem-solving are essential.

Qualifications

• High School Diploma or equivalent and 2+ year administrative support with strong customer service experience.
• Experience with SAP, Word and Excel.
• Strong analytical, organizational, and time management skills.
• Ability to multitask and work independently.
• Excellent communication skills.

Responsibilities

• Coordinate logistics with regard to orders, roll-outs, and customer communications.
• Provide quotes, complete research on orders, and maintain databases and reports.
• Communicate order status, returns, and credit issues to Sales Representatives.
• Keep District Sales Manager informed and escalate issues when needed.
• Assist in coordinating pre-packs, installations, and major sales assignments from start to finish.
• Handle returns approvals and ensure proper processing and pickup of RAs.

Skills

Customer service

Analytical thinking

Time management

Communication skills

Organizational skills

Multitasking

Problem solving

Education

High School Diploma or equivalent

Tools

SAP

MS Word

MS Excel

Job description

Company

US0670 Edward Don

Sales Territory:

Zip Code: 08060

Travel Percentage:

Compensation Range

$19.95 - $29.95

The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors.

You may be eligible to participate in the Company's Incentive Plan.

Benefits Information

For information on Sysco's Benefits, please visit https://SyscoBenefits.com

Summary

Responsible for the overall administrative support of assigned DON Sales force staff. This position provides quotes, completes research on orders, utilizes company systems, and communicates with internal and external customers while providing an exceptional level of service.

Knowledge, skills, and abilities

• Required: High School Diploma or equivalent and 2+ year administrative support with strong customer service experience. Working knowledge of SAP, intermediate proficiency of Word and Excel, strong analytical, organizational skills and the ability to problem solve, multitask, prioritize and work independently. Excellent communication and time management skills.
• Preferred: Associate degree, experience in food service industry in Sales or Corporate office and intermediate SAP experience.

Essential duties

• Coordinate logistics with regard to new customer roll-outs, openings, and product roll-outs with both internal and external customers.
• Communicate with Sales Representative(s) status of orders including sales, returns, and credit issues.
• Keep District Sales Manager informed about issues within area of assigned responsibility and escalates issues beyond scope of authority to the appropriate party.
• Prepare quotes, customer order guides, and other forms of reports as required.
• Ensure that databases are maintained, utilized, and updated to provide essential data to all Don users.
• Request literature and samples from manufacturers.
• Complete Factory Direct Order follow-up to include requesting Proof-of-Deliveries from manufacturers and secures "pro" number from factories to track deliveries as needed.
• Make select customer calls on re-supply business.
• Assist in the coordination and communication of pre-packs, new installations, and other major sales assignments by monitoring orders from inception to completion.
• Check in pre-packs on site at customer openings as needed.
• Troubleshoot and resolve internal and external customer issues.
• Manage, research and process correspondence from customers and account managers to determine customer needs.
• Work with manufacturers and vendor representatives to ascertain product availability, obtain pricing literature, lead times, and shipping information.
• Prepare formal quotations for customers including specification sheets and freight charges using the DON Auto Quote System or MS Excel.
• Process stock and non-stock orders, work with Purchasing to ensure correct delivery time, and follow up with factory on progress of orders to obtain shipping information.
• Responsible for processing returns, obtaining return approvals , and following up to ensure proper processing and pick up of all RAs.
• Successfully navigate and effectively utilize Salesi, Info Builder, Don quote 360 and other sales tools available to DON sales support staff.
• Communicate with Sales and customers to obtain and process orders within appropriate programs.
• Provide documents, reports, and comparisons as directed by sales and sales management.
• Retrieve messages via voice and e-mail as required and responds within established time frames.
• Assist Sales and Sales Management with administrative duties.
• Coordinate vendor contract set-up and maintenance.
• Perform other duties as assigned.

Overview

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.

We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Affirmative Action Statement

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affi

We consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.