Sales Assistant

Centra; Springfield, Northern (MA, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Centra in Springfield is seeking a customer service assistant to ensure shoppers have an excellent experience. You will engage with customers with pride, passion and care, and help them find what they need.

The ideal candidate is detail-oriented, organised, flexible, able to use their initiative and work in a fast-paced team. Prior customer service experience is an advantage.

Qualifications

• Ability to engage with and prioritise customer needs.
• Strong attention to detail, organised and flexible.
• Ability to use own initiative and work as part of a team in a fast-paced environment.
• Previous customer service experience is an advantage.

Responsibilities

• Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based.
• Show a positive attitude and take responsibility for ensuring customers receive an excellent shopping experience.
• Deal with all customer queries efficiently, professionally and consistent with store policy.
• Merchandise shelves, ensuring that all areas of the store are presented to the highest standard.
• Engage with new initiatives and embrace new ways of working.

Skills

Customer focus

Attention to detail

Team player

Customer service experience

Job description

Main purpose of the role:
Responsible for ensuring customer satisfaction is the number one priority. Interact with each customer with great pride, passion and care and inspire shoppers through knowledge and expertise.

The ideal candidate will have/be:

• Ability to engage with and prioritise customer needs
  
• Strong attention to detail, organised and flexible
  
• Ability to use own initiative and work as part of a team in a fast-paced environment
  
• Previous customer service experience is an advantage.

  Main duties:
  

• Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based
  
• Show a positive attitude and take responsibility for ensuring customers receive an excellent shopping experience
  
• Deal with all customer queries efficiently, professionally and consistent with store policy
  
• Merchandise shelves, ensuring that all areas of the store are presented to the highest standard
  
• Engage with new initiatives and embrace new ways of working.