Retail Sales Associate - Centre At Deane Hill

Old Navy; Knoxville (TN); On-site; USD 17,000 - 21,000; Full time

Job summary

Join a forward-thinking company where you will engage with customers and deliver exceptional service. In this role, you will become an expert in the brand's offerings, helping customers find the perfect products while building brand loyalty. Your responsibilities will include providing style suggestions, promoting loyalty programs, and ensuring a seamless shopping experience. This dynamic environment encourages continuous learning and improvement, making it an exciting opportunity for those passionate about customer engagement and retail excellence.

Qualifications

• Strong customer service skills with a focus on brand loyalty.
• Ability to communicate effectively and utilize technology.
• Willing to learn procedural knowledge through training.
• Comfortable using technology to assist customers.

Responsibilities

• Engage with customers to provide excellent customer service.
• Assist customers with locating merchandise and answering questions.
• Support various store processes including sales floor and checkout.
• Promote loyalty programs to customers.
• Utilize omni‑channel options to create a frictionless experience.
• Support sales floor, fitting room, checkout, and back‑of‑house tasks.
• Be courteous and responsive to requests from customers and teammates.
• Exchange and verify information to provide effective support.

Skills

Customer Service

Communication Skills

Problem Solving

Technology Utilization

Job description

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire, and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You'll Do

1. All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
2. Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately.
3. Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration.
4. Promote loyalty by educating customers about our loyalty programs.
5. Leverage omni-channel offerings to deliver a frictionless customer experience.
6. Support sales floor, fitting room, checkout, and back-of-house processes, as required.
7. Be courteous and responsive to internal/external requests.
8. Exchange and verify job-related information to provide support.

Who You Are

1. Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals.
2. Problem solver with a focus on continuous improvement, who is always learning, open to feedback, and takes action as required.
3. Able to handle customer interactions and potential issues/concerns courteously and professionally.
4. Use basic information-gathering skills to solve problems.
5. Ability to learn procedural knowledge acquired through on-the-job training.