Sales Assistant

Toll Brothers; San Antonio (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical/Dental Insurance

401(k) with match

Discounted stock purchase

Mortgages discounts

Home discounts

Appliances discounts

Job summary

Toll Brothers in San Antonio, TX, is seeking a Sales Assistant/Administrative Assistant to greet customers and support the on-site sales team. This role requires strong organizational skills, attention to detail, and a customer-focused mindset to deliver a luxury experience from first visit through move-in.

The position is on-site five days a week with both part-time and full-time options, offering comprehensive benefits and opportunities to collaborate across departments on high-end home sales.

Qualifications

• Customer service: build rapport with customers and uphold Toll Brothers brand.
• Collaboration: team-focused across departments to serve customers.
• Communication: clear speaking and writing.
• Organizational skills: detail-oriented and tech-savvy.
• High school diploma or GED is required.
• 1+ years of sales or administrative experience.
• Knowledge of Microsoft Office.
• Associates or Bachelor’s degree preferred.
• CRM software experience is a plus.

Responsibilities

• Provide administrative support for the sales team.
• Monitor community and model home appearance to standards.
• Utilize Salesforce, Pivotal, Microsoft Office applications.
• Prepare paperwork and real estate documents through workflow.
• Track and update community sales team reports and dashboards.
• Assist in mortgage process with lender coordination.
• Stock closing gifts and model supplies for the community.
• Other duties as assigned.
• Work with customers visiting the sales center.
• Demonstrate model home and present community features.
• Schedule post-sale appointments and welcome customers.
• Provide weekly updates to customers with build photos when appropriate.

Skills

Customer service

Collaboration

Communication

Organizational skills

Education

High School Diploma or GED

1+ years sales or administrative experience

Knowledge of Microsoft Office

Associates or Bachelor’s degree (preferred)

Tools

Salesforce

Pivotal

Microsoft Office

Job description

Overview

Join an award-winning industry leader!

Who are we?

Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today,we’rea Fortune 500 companyoperatingin over 60 markets.We’rethe country’s premier luxury builder with the widest range of product offerings and price points in the industry, serving first-time, move-up, active-adult, and second-home buyers.

From the homes we build to the talent we recruit, we know that to be the best, we have to work with the best. Toll Brothers is a place where diverse perspectives and experiences are welcomed and where employees of all backgrounds are treated with fairness, dignity and respect. We believe every employee should feel safe to be their true and authentic self at work. Our employees are our family, and we strive to uphold the values that our founders instilled in us, creating an exceptional place to work that is inclusive to all.

Toll Brothers, America's Leading Luxury Home Builder, seeks a Sales Assistant/Administrative Assistant to greet customers and provide administrative support to the sales office of one of our luxury home communities in San Antonio, Texas.

What is the opportunity?

This position will be on-site 5 days per week.

Sales Assistants serve an important role on the Toll Brothers sales team as they work together to achieve all community team goals. This includes delivering a luxury customer experience and satisfaction from their first visit through move-in, serve as a point of contact for customers and provide administrative support to the sales team. This position needs to have attention to detail and organizational skills to ensure the sales center functions are coordinated to achieve a high level of productivity and support overall sales success.

What are the primary responsibilities?

• Administrative
  • Provide administrative support for the sales team
  • Monitor community and model home appearance to achieve established company standards
  • Utilize core applications such as Salesforce, Pivotal, Microsoft Office applications, E1, etc.
  • Prepare paperwork and real estate related documents through the corporate workflow process such as exhibits, diagrams, endorsements, mortgage documentation, etc.
  • Track and update community sales team reports, community dashboards, contact report tracking, scorecards and standards of excellence
  • Assist in facilitating mortgage process, which can include:
    • Ensure buyer makes application with TBI Mortgage and receives commitment letter.
    • Work with customer’s lender to ensure loan is on track to settle, providing documentation, creating and providing comps to a lender’s appraiser
  • Responsible for stocking homeowner Tiffany closing gifts, model supplies, etc. for assigned community
  • Any other duties as assigned
• Customer Service
  • Work with customers visiting the sales center
  • Demonstrate model home and present community/floorplan features to customers (not discussing pricing where licensing is a requirement)
  • Assist with scheduling post-sale contract appointments, facilitating the customer visitation process including scheduling, meeting, and welcoming customers who visit before and during their buying process
  • Support the weekly communication processes with post-sale customers when appropriate
    • Provide customers with relevant weekly updates on the status of their build including sending photos of the home under construction when appropriate

Don't miss this opportunity to join one of the nation's most respected Fortune500 companies!

Qualifications

Does this describe you?

• Customer Service: positive demeanor to quickly build rapport and trust with customers, championing the Toll Brothers brand
• Collaboration: ability to be a team player and work with internal partners (Online/Onsite Sales and Construction) across multiple departments to service the customer
• Communication: when speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely with ease
• Organizational Skills: technically savvy with organizational skills with strong focus on attention to detail

Do you have these qualifications?

• Essential:
  • High School Diploma or GED
  • 1+ years of sales or administrative experience
  • Knowledge of Microsoft Office
  • Part-time and full-time options available; where needed weekend availability
  • Excellent planning, organization, communication, and administrative skills
• Preferred:
  • Associates or Bachelor’s degree
  • CRM software

We offer an excellent benefits package that includes comprehensive medical/dental insurance, 401(k) with a match, discounted stock purchase, discounts on mortgages, homes, appliances, and much more!

We will consider all resumes that include compensation requirements.

Toll Brothers is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws. Toll Brothers will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person's sex (including pregnancy), age, race, color, religion, national origin, ancestry, citizenship, physical or mental disability, sexual orientation, gender nonconformity, status as a transgender individual, gender identity, genetic information, marital status, family responsibility, armed services, or any other status protected by law.

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