Sales Assistant

St. John Knits; Dallas (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

St. John Knits is seeking a Sales Assistant to support the Wardrobe Specialist and deliver the St. John Experience to clients on the floor and in the shop.

You will handle client service, merchandise placement, and sales administration to help achieve daily, weekly, and monthly goals. As part of the boutique team, you will stay current on product knowledge and fashion trends, assist with alterations, and maintain a polished professional image in all client interactions.

Qualifications

• Experience in luxury retail or high-end fashion environments.
• Strong client service and communication skills.
• Ability to support a Wardrobe Specialist and manage sales-related admin tasks.

Responsibilities

• Support Boutique with all aspects of sales and client service.
• Assist Wardrobe Specialist by securing merchandise and replenishing floor stock.
• Use Relationship Selling to achieve daily, weekly and monthly sales goals.
• Maintain professionalism in communication and teamwork with clients and staff.
• Execute Alteration/Blocking processes per Company standards and follow-up on timely completion.
• Assist clients in Wardrobe Specialist absence when needed.
• Maintain up-to-date product knowledge and fashion trends.
• Maintain client books and generate sales through appointments and correspondence.
• Assist in store inventories and resolve discrepancies as needed.
• Participate in non-selling activities and store clean-up.

Skills

Relationship selling

Client service

Merchandise replenishment

Team collaboration

Tools

POS systems

Job description

The Sales Assistant is responsible for supporting the Wardrobe Specialist by providing the "St. John Experience" level of service to all internal and external clients, while upholding Brand Values and Standards.

Responsibilities

• The Sales Assistant’s primary function is to support the Boutique with all aspects of sales, including client service and administrative elements related to selling and non-selling
• Support primary Wardrobe Specialist with the sales by securing necessary merchandise, place merchandise back in designated area on sales floor, as well as replenishing sold merchandise on the floor
• Consistently demonstrates Relationship Selling Skills to support primary Wardrobe Specialist to achieve and exceed planned daily, weekly and monthly sales goals set by Store Management
• Demonstrates high degree of professionalism in communication, attitude and teamwork with clients, peers and management team
• Demonstrates proper etiquette when communicating with internal and external clients (i.e
• in-person, phone, e-mail, and written communication)
• Complete the Alteration/Blocking processes in accordance to Company standards (i.e
• complete paperwork, follow up to ensure alterations are completed within appropriate timeframe, receive altered merchandise into store, and make follow-up calls with client)
• Support and assist clients in primary Wardrobe Specialists absence if needed
• Demonstrates strong product knowledge; keeps updated on new products, marketplace and fashion trends
• Remain current and knowledgeable in all aspects of primary Wardrobe Specialists top clientele in order to provide excellent and personalized customer service
• Assists in maintaining primary Wardrobe Specialists client book to standard and generates sales utilizing the client book through appointments and daily correspondence with clients
• Sends Company initiated mailings for primary Wardrobe Specialists clients: Catalogs, invitations, sale cards, etc. as needed
• Log COG's for primary Wardrobe Specialist each month for corporate report
• Understands and performs all POS functions accurately, professionally and within Company Guidelines
• Assists in the preparation and execution of stores physical inventories and actively participates in resolving inventory discrepancies - as needed
• Actively contributes to non-selling activities (i.e
• primary Wardrobe Specialist go backs, clean up, compliance, etc.)
• Demonstrates high level of quality in work, attendance and appearance
• Actively participates in Monthly Touch Bases and follow-ups