Sales Application Engineer

ZipRecruiter; Houston (TX); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated application support and training engineer to provide proactive customer support and training. This role, which is home office based with potential travel, will focus on delivering training, creating technical materials, and supporting sales efforts in the flame and gas detection sector. The ideal candidate will possess a strong engineering background along with excellent communication and organizational skills. Join a dynamic team and contribute to innovative solutions in high-risk industries while ensuring customer satisfaction and product understanding.

Qualifications

• 3-5 years of field service experience in Fire Safety or Gas sectors.
• Experience in gas and flame mapping is advantageous but not essential.

Responsibilities

• Deliver onsite and customer product and application training.
• Create detailed technical materials for customer support.
• Maintain training facility and support sales team at events.

Skills

Excellent communication skills

Organizational skills

Customer service

Self-motivated

Technical documentation writing

Education

Bachelor's degree in engineering

Tools

MS Office

CRM software

Digital CCTV camera systems

Job description

FGD is a fast-growing SME concentrated in the field of optical flame and gas detection. As part of its growth initiative, FGD has a requirement for a dedicated application support and training engineer to focus on providing proactive customer support, customer and end-user training, and preparation of support materials and services.

The role is home office based with the potential for travel up to 50% of the time depending on requirements.

The role is part of the sales and marketing function of the organization. It is designed to facilitate growth within the business and provide revenue streams for training, flame and gas mapping, and other related technical services.

Responsibilities:

1. Deliver onsite and/or customer product and application training
2. Creation of additional detailed technical materials to be used by customers and end users in support of FGD products
3. Providing fire gas mapping solutions for customers using appropriate software that will be delivered as part of an overall flame and gas solution
4. Maintain the FGD training facility in Anaheim ensuring detectors and accessories are fully functional
5. Maintain a record of the training database and proactively encourage repeat training for distributors and clients alike
6. Support the sales team at marketing events such as NFPA, Adipec, and other exhibitions globally
7. Provide feedback and input for product development and improvement
8. Deliver demonstrations, training, and product presentations to help clients discover and understand products & services.

The successful candidate will have an engineering background in flame and gas detection and/or security and fire safety.

Experience in gas and flame mapping is advantageous but not essential.

A can-do attitude is a must with a proactive approach to customer service.

Requirements:

• Minimum bachelor’s degree or similar in an engineering discipline
• Excellent communication and organizational skills
• 3-5 years of field service experience, preferably in the Fire Safety and/or Fire & Gas sectors
• Good understanding of low voltage and signal systems
• Familiar with digital CCTV camera systems
• Valid driving License and Passport
• Proficient in MS Office, WORD, EXCEL, ACCESS, etc.
• Experience with CRM or other database management software a plus
• Writing and supply of technical documentation for new and existing products
• Self-motivated with the ability to take on and drive multiple tasks to completion
• Customer technical service support experience
• Ability to travel domestically and overseas (up to 50%)
• Organize and conduct training classes both office-based or distributor/customer site
• Perform other assignments that may be assigned from time to time

Company Description: Fire & Gas Detection Technologies makes flame detectors for the Oil & Gas industry, Petrochemical and other high-risk industries.