Sales and Training Executive (Texas)

Loreal; San Antonio (TX); On-site; USD 82,000 - 115,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K, Pension Plan

Flexible Time Off

VIP Shop discounts

Mobile allowance

E-learning access

Job summary

Lancôme, part of the L'Oréal Luxe portfolio, is seeking a Sales & Training Executive in Texas. You will oversee 40 stores, drive retail performance, and train counter staff to execute sales strategies and events. The role requires heavy field presence and overnight travel.

Responsibilities include recruiting, training beauty advisors, managing freelancers, and building strong client relationships while leveraging social media to expand reach.

Qualifications

• Bachelor’s degree and/or minimum of 3 years' experience in cosmetic or retail management.
• Self-motivated, results oriented, creative, strategic thinker.
• Strong communication, presentation, and organizational skills.
• Analytical in approach to identifying business opportunities.
• Proven experience in recruiting, hiring, motivating, and training sales staff.

Responsibilities

• Manage retail sales performance of a defined territory (~40 doors) and develop counter personnel on sales strategy.
• Conduct Intersell trainings for Beauty Department Associates and train beauty advisors.
• Sourcing, hiring, and training of branded beauty advisors, plus freelance staff.
• Lead and coach Beauty Advisors, Business Managers and Freelancers in executing RPA plans including events and launches.
• Develop strong clientele followings in stores and promote awareness via social media.

Education

Bachelor's degree

3 years' experience in cosmetic or retail management

Tools

Microsoft Office

Job description

Role: Sales & Training Executive (TX)

Brand: Lancôme

Division: Luxury Products Division

Location: Field Remote, Texas

Based: San Antonio, TX (or 150 miles to locality)

Reports To: Regional Sales Director

Who We Are:

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each person around the world the best of beauty in terms of quality, efficacy, safety, sincerity, and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L'Oréal Luxe our mission is to provide our consumers with the best products and brand experience by making it unique. Our portfolio is composed of twenty-one brands including major brands, highly aspirational and multi-expert, such as Lancôme, Yves Saint Laurent, Giorgio Armani, Kiehl’s, Aesop and Youth to the People.

What You Will Do:

Job Duties and Accountabilities

Responsible for retail sales performance of a defined territory of stores (~40 Doors) and ensuring corporate goals are met. Develop all relevant counter personnel on sales strategy. Conduct frequent Intersell Trainings for Beauty Department Associates. Contribute to sourcing, hiring, and training of branded beauty advisors. Manage Beauty Advisors, Business Managers and Freelancers in executing RPA plans including events, promotional activities and launches. Develop strong clientele followings in their stores including the use of social media to promote awareness and engagement.

The expectation is that the Sales and Training Executive will spend 80% of their time in the field. Overnights required.

Key Challenges, Issues and Complexity

SALES

1. P1: In-store seasonal planning and Visit execution; Coordinate seasonal events for national accounts. Plan and execute product launches, GWPs (Gift with Purchase), and PWPs (Purchase with Purchase) with store manager, department manager and business manager to ensure maximum visual effect and sales performance. Plan, communicate and execute all in-store events. Develop social media outreach in every store/counter and work with store PR, where applicable. Create & communicate text and image files for teams to reach out to clients for all client outreaches.
2. P2: Business Analysis; Responsible for daily, monthly, and seasonal tracking of total retail performance within territory. Must maintain knowledge of the trends of individual business segments, i.e., Makeup, Skincare, Fragrance, and all the key business drivers within each segment. Monitor competitive activity and competitive retail performance within the beauty department. Ensure that market share objectives are being met.
3. P3: Maintain counter quality and merchandising; Monitor cleanliness of the counter display units and hold beauty advisors accountable for Lancome counter quality requirements. Execute and maintain all Lancome merchandising standards. Completion of All Work missions, where appropriate to comply. Assist stores with stock and visual where needed to best support the business needs.
4. P4: Maintain budget; Maintain seasonal freelance budget, including sourcing freelance makeup artists, booking for appropriate events, and executing their payments within the seasonal budget. Process T&E in a timely manner and within the guidelines.
5. P5: Communication; Daily communication with Regional Sales Director regarding business performance and opportunities, including competitive feedback and feedback on L^ programs. Daily and Weekly communication with stores regarding event performance, employee turnover and training (either in person or through conference calls/Teams calls). Arrange seasonal business manager meetings, where appropriate. Prepare and conduct seasonal retailer presentations, if applicable. Participate in and/or organize regional retailer strategy meetings.

EDUCATION/COACHING

6. Training and Development

Develop, motivate, and educate Lancome line assigned Counter managers and Beauty Advisors as well as Multi-branded/Intersell Associates through in-person and digital training programs. Actively plan, execute, and follow up on seasonal training in all doors. Actively plan, execute and follow-up on new hire training using Digital Ecole and LL.com. Train & Coach beauty advisors to increase sales by making sure s/he is fulfilling all the responsibilities and has appropriate knowledge of all key products. Teach beauty advisor how to maximize productivity by developing selling skills, customer service skills, booking events, mastering makeup application skills and product demonstration. Ensure all BAs are trained and using Beauty Tech Devices.

Train & coach business and counter managers to become strong team leaders and in store coaches for their beauty advisors. Work closely with CERE Education Team and Regional Sales Director to ensure that training standards are being met. Make certain that beauty advisor representation reflects Lancome beauty advisor guidelines and L'Oréal diversity guidelines. Make certain we have brand advocates throughout the beauty departments (and other depts) through the development of strong relationships.

HUMAN RESOURCES

7. Sourcing/hiring/talent assessment

Contribute to the sourcing and interview candidates for business manager, beauty advisor positions and freelancers using Lancome Interview Guide, Talent Plus and Talent Force. Sourcing Applications in Talent Force. Ensure we have the best talent at all counters through systematic talent assessment based on brand goal achievement, productivity (SPH, IPT, AUS), makeup artistry skills, client registry level and quality, customer service, etc. Maintain accurate records on Talent Force to reflect correct staffing.

What We Are Looking For:

Required Qualifications:

• Bachelor’s degree and/or minimum of 3 years' experience in cosmetic or retail management
• Self -motivated, results oriented, creative, strategic thinker
• Strong communication, presentation, and organizational skills
• Analytical in approach to identifying business opportunities
• Proven experience in recruiting, hiring, motivating, and training sales staff, with emphasis on strong engagement to build advocates in multi-branded departments while utilizing strong coaching skills
• Results and solutions oriented
• Proficient computer skills necessary- Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Well versed in social media/digital outreach

The supervision required is close. There is daily communication between the Sales & Training Executive and the Regional Sales Director

What’s In It for You:

• Salary Range: $82,000-$115,000
• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs

Do not meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you are excited about this role but your experience does not align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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