Sales and Support Plumbing Coordinator

Benjamin Franklin Plumbing of Long Island; Ohio; On-site; USD 83,000 - 120,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Relocation bonus

Signing bonus

Bonus based on performance

Job summary

Benjamin Franklin Plumbing of the Rockies is seeking a versatile Sales and Support Plumbing Coordinator in Silverthorne, CO. This hybrid role blends junior plumbing work, warehouse support, and in-home sales, offering exposure to installations and estimates.

This position involves assisting senior technicians, visiting homes to assess needs, and preparing estimates while coordinating with dispatch and warehouse staff. A hands-on, customer-focused approach with growth opportunities is expected.

Qualifications

• 3–5 years of plumbing, construction, or HVAC experience required.
• 3–5 years of customer service experience preferred.
• Basic knowledge of plumbing/hvac tools and residential systems.
• Strong customer-service and communication skills.
• Willingness to learn and accept coaching.
• Valid driver's license and acceptable driving record.

Responsibilities

• Assist senior technicians with plumbing and HVAC installations.
• Prepare work areas, trucks, and order materials.
• Complete basic plumbing services such as drain cleanings and disposals.
• Visit customers’ homes to assess concerns and discuss solutions.
• Prepare accurate estimates and present options at different price points.
• Coordinate work with dispatchers, technicians, and warehouse staff.
• Maintain inventory counts and restock materials.
• Ensure technicians have the correct materials before leaving jobs.

Skills

Plumbing experience

Customer service

Communication skills

Pricing & estimates

Sales skills

ServiceTitan

Driver's license

Education

Plumbing apprenticeship or relevant certification

Tools

Plumbing tools

HVAC tools

ServiceTitan

Job description

Future Opening: Sales and Support Plumbing Coordinator

• Free uniforms
• Health insurance
• Paid time off
• Relocation bonus
• Signing bonus
• Bonus based on performance

Location: Silverthorne, CO (Serving Summit, Eagle, Lake, Grand County)

Position Overview

Benjamin Franklin Plumbing of the Rockies is looking for a motivated, dependable, and customer-focused individual to join our team in a unique hybrid role. This position combines junior plumbing work, warehouse support, and in-home sales.

The successful candidate will assist experienced plumbers with installations, independently complete basic service calls, maintain warehouse inventory, and visit customers’ homes to evaluate their needs and provide estimates. This is an excellent opportunity for someone who wants to build a plumbing career while developing valuable customer-service, estimating, and sales skills.

We are looking for someone who is comfortable working with tools, staying organized, communicating with homeowners, and recommending solutions without using high-pressure sales tactics.

Key Responsibilities

Plumbing and Installation Support

• Assist senior technicians with plumbing and HVAC installations.
• Prepare work areas and trucks and order materials for scheduled jobs.
• Complete basic plumbing services such as drain cleanings, replace garbage disposals, and other minor plumbing repairs.

Customer Estimates and Comfort-Advisor Duties

• Visit customers’ homes to assess plumbing concerns and discuss solutions.
• Identify appropriate repair, replacement, or installation options.
• Explain recommendations clearly and in homeowner-friendly language.
• Prepare accurate estimates using company pricing and estimating procedures.
• Present customers with suitable options at different price points when appropriate.
• Answer questions honestly and help customers make informed decisions.
• Follow up on open estimates and maintain accurate customer records.
• Coordinate approved work with dispatchers, technicians, and warehouse staff.
• Build trust through professional, ethical, and low-pressure communication.
• Look for legitimate opportunities to improve the customer’s comfort, convenience, safety, and plumbing reliability.

Warehouse and Inventory Support

• Receive, inspect, label, and store incoming materials and equipment.
• Pick and stage parts for upcoming jobs.
• Maintain accurate inventory counts and notify management when stock is low.
• Keep the warehouse, shelving, and material-storage areas clean and organized.
• Restock service vehicles and installation materials.
• Track damaged, missing, or returned items.
• Assist with supply-house pickups and job-site deliveries.
• Help ensure technicians have the correct materials before leaving for their jobs.

Qualifications

• 3-5 years of plumbing, construction, or hvac experience is required.
• 3-5 years of customer service experience is preferred.
• Basic knowledge of plumbing/hvac tools, materials, and residential systems
• Strong customer-service and communication skills.
• Comfortable discussing pricing, preparing estimates, and recommending solutions.
• Willingness to learn and accept coaching from experienced technicians and managers.
• Ability to work independently while also contributing to a team.
• Basic computer, tablet, or smartphone skills. ServiceTitan experience is a strong plus.
• Valid driver’s license and an acceptable driving record.
• Ability to pass any required background check.
• Plumbing apprentice registration or relevant certification is preferred

Physical Requirements

• Ability to lift and carry up to 100 pounds.
• Ability to work in crawl spaces, mechanical rooms, garages, and other confined areas.
• Ability to stand, kneel, bend, climb, and work with tools for extended periods.
• Ability to work indoors and outdoors in varying weather conditions.
• Ability to safely operate company vehicles and material-handling equipment, once authorized.

Compensation: $83,000.00 - $120,000.00 per year

Join the Benjamin Franklin Plumbing Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.

Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.

Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong workethic,and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.

The people you work with care about each other. They work together to make a great team. Friendly people who really care about their employees. It's a real upward moving company, plenty of room for growth and success.