Sales and Service Technician

SSI Fire & Safety Holdings, LLC.; Jonesboro (AR); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Commission and bonus opportunities

401(k) with company match

Health, dental, and vision insurance

Professional development and advancement opportunities

Paid time off and holiday pay

Job summary

SSI Fire & Safety Holdings, LLC. in Jonesboro, AR, is looking for a dedicated Sales/Service Technician for its Fire Protection Division. This full-time role involves selling and servicing fire protection systems, while ensuring compliance and fostering customer relationships.

The ideal candidate has a high school diploma, mechanical skills, and is capable of lifting heavy objects. Competitive salary packages range from $45,000 to $60,000+, plus benefits like commission opportunities and health insurance.

Qualifications

• Proficient in Windows-based software and Microsoft Office.
• Strong mechanical aptitude and problem-solving skills.
• Excellent communication, negotiation, and time management skills.

Responsibilities

• Sell fire protection services and products within assigned territory.
• Inspect, service, and install fire extinguishers and fire suppression systems.
• Identify new prospects using creative lead generation strategies.
• Service existing customers and build long-term relationships.

Skills

Mechanical aptitude

Communication skills

Negotiation skills

Time management

Problem-solving

Education

High School Diploma or equivalent

Tools

Windows-based software

Microsoft Office

Job description

Location: Jonesboro, AR (On-Site)
Division: Fire Protection
Company: State Systems, Inc.

About State Systems, Inc.

Founded in Memphis, TN, State Systems, Inc. is a total protection company providing fire protection, low voltage systems, and life-safety solutions across Tennessee, Arkansas, Mississippi, and Alabama. Our mission is simple: to protect life and property every day through integrity, innovation, and superior customer service.

We’re expanding our Fire Protection Division in Northwest Arkansas and looking for a motivated Sales/Service Technician who’s ready to take the next step in their career. If you’re mechanically minded, enjoy working with your hands, and thrive on delivering excellent service to customers, this is the opportunity for you.

What You’ll Do

As a Fire Protection Sales/Service Technician, you’ll ensure the effectiveness and compliance of fire protection systems in commercial facilities. You’ll handle sales, installation, inspection, repair, and maintenance of fire protection systems, extinguishers, and emergency lighting while maintaining strong customer relationships.

Key Responsibilities:

• Sell fire protection services and products within assigned territory while maintaining sales/service quotas.
• Inspect, service, and install fire extinguishers, fire suppression systems, and exit/emergency lighting.
• Identify new prospects using creative lead generation strategies.
• Present proposals and highlight the advantages of State Systems’ solutions.
• Follow up with potential clients and process work orders promptly.
• Service existing customers and build long-term relationships.
• Complete all reports and paperwork accurately and on time.

What We’re Looking For

• High School Diploma or equivalent.
• Proficient in Windows-based software and Microsoft Office.
• Strong mechanical aptitude and problem-solving skills.
• Excellent communication, negotiation, and time management skills.
• Ability to multitask, prioritize, and work independently.
• Valid driver’s license and good driving record.
• Physically capable of lifting 75 lbs., climbing ladders up to 12 ft., and working in various conditions.
• Willingness to work outdoors and handle materials that may be skin or respiratory irritants (MSDS available).

Compensation

Compensation packages reward hard work and results.
Estimated first-year earnings: $45,000–$60,000+ (with potential for top performers to earn more).

What We Offer

At State Systems, we reward performance and support your professional growth in a collaborative, safety-driven culture.

Benefits include:

• Commission and bonus opportunities
• 401(k) with company match
• Health, dental, and vision insurance
• Life, accident, and critical illness coverage
• Company vehicle or allowance, phone allowance, and logo attire
• Employee assistance, wellness, and referral programs
• Paid time off and holiday pay
• Professional development and advancement opportunities
• Pet insurance and voluntary benefits

Schedule: Full-time | Monday to Friday | Day shift

SSI Fire & Safety is an Equal Opportunity Employer committed to diversity and inclusion.