Sales and Service Technician

Bridgestone Americas, Inc.; Elgin (IL); On-site; Full time

Job summary

A leading company in the tire and auto service industry is seeking a Retail Sales and Service Technician. This hybrid role offers opportunities for growth while serving customers and performing basic vehicle services. With competitive pay and benefits, it's an excellent entry point for a rewarding career in automotive services.

Benefits

Medical, Dental, Vision – starting day 1

Paid vacation and holidays

On-the-job training and ASE certifications

Flexible schedule

401(k) match

On-demand pay program

Qualifications

• Customer service and sales focus, ability to perform basic vehicle services.
• High School Diploma or equivalent required.

Responsibilities

• Serve customers by assessing needs and recommending products/services.
• Perform entry-level vehicle services and ensure customer satisfaction.

Skills

Customer service

Growth mindset

Ability to learn

Education

High School Diploma or equivalent

2-year degree or non-traditional education

Job description

Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus, and Wheel Works locations. With locations across North America and over $3 billion in tire and auto service sales, Bridgestone Retail Operations offers a promising environment to build a career. As a teammate, you represent the Bridgestone name and are part of our mission to Serve Society with Superior Quality. We provide competitive pay, formal training, performance incentives, paid vacation and holidays, healthcare packages, and a 401k plan. We value diversity and support all perspectives, fostering an inclusive environment where everyone can bring their whole self to work.

Position Summary

Sign-on bonus of $750.00 for first-time new hires.
The retail Sales and Service Technician (SST) is a hybrid role designed as a pipeline for future career growth within Firestone Complete Auto Care. This role involves serving customers by assessing needs, recommending products/services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services. Successful individuals will learn all aspects of store operations and switch between customer interaction and basic vehicle service tasks as needed.

Pay Range: $16.28 - $24.36

Responsibilities

Hybrid Role

• Customer service, sales, issue resolution - 75%
• Basic vehicle services (oil, tires, fluids) - 25%
• Store operations, opening/closing, inventory, displays - as needed

Growth and Career Development

• Assist Manager or act as Manager-On-Duty in certain circumstances to support development
• Learn all store operations and switch between front and back shop tasks

• High School Diploma or equivalent
• Valid automobile driver’s license
• Customer service and growth mindset
• Ability to learn and perform basic vehicle service tasks
• Ability to learn store systems

Preferred Qualifications

• 2-year degree or non-traditional education (training, certification, etc.)
• Previous retail sales experience
• Automotive experience (a plus)
• Management/supervisory experience (a plus)

Benefits

• Medical, Dental, Vision – starting day 1
• Paid vacation and holidays
• On-the-job training and ASE certifications
• Flexible schedule
• 401(k) match
• On-demand pay program

Our Values

• Professional Development
• Community Involvement
• Integrity & Teamwork