Sales and Service Manager

Highgate Hotels, LP; Brookline (MA); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player in hospitality seeks a dynamic Sales and Service Manager to enhance hotel revenues through effective account management and sales strategies. This role involves building relationships with clients, conducting site inspections, and ensuring exceptional service delivery. The ideal candidate will thrive in a fast-paced environment, utilizing their sales expertise to meet and exceed goals while contributing to the hotel's success. Join a team that values innovation and excellence, and make a significant impact in a vibrant community setting.

Qualifications

• Experience in a hotel or related field preferred.
• Must be skilled in Windows and company-approved software.
• Ability to communicate effectively with guests and staff.

Responsibilities

• Meet or exceed set sales goals and manage sales expenses.
• Initiate and follow up on sales leads to boost hotel revenues.
• Conduct thorough site inspections and entertain clients.

Skills

Sales Skills

Communication Skills

Customer Service

Time Management

Education

High School Diploma

College Coursework in Related Field

Tools

Windows

Spreadsheets

Word Processing

Job description

Sales and Service Manager

Requisition ID

2025-63310

Category

Sales/Marketing

Job Location

US-MA-Brookline

Property

The Arcadian Brookline

Compensation Type

Yearly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

The charming brownstones and tree-lined streets of historic Brookline surround The Arcadian Brookline. Only minutes from Fenway Park, Boston University and the Longwood Medical Area, the hotel is walking distance to Coolidge Corner and just steps from the Green Line of the "T" (which is only 5 stops to the Hynes Convention Center in Boston). This full-service hotel is perfect for business and leisure travelers, offering 264 oversized guestrooms (including 24 suites).

Overview

The Sales and Service Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues.

Responsibilities

Meet or exceed set goals.
Operate the Sales Department within established sales expense budget.
Participate in required M.O.D. and Saturday office coverage as scheduled.
Initiate and follow up on leads.
Maintain and participate in an active sales solicitation program.
Monitor production of all top accounts and evaluate trends within your market.
Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program.
Meet or exceed sales solicitation call goals as assigned by the Director of Sales.
Invite clients to the hotel for entertainment, lunches, tours and site inspections.
Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc.
Assist in the preparation of required reports in a timely manner.
Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).
Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
Use your property's computerized sales management system to manage the hotel's business, including (but not limited to) generating reports, entering business, blocking space and building accounts.
Meet and greet onsite contacts.
Abide by Prime Selling Time (PST).
Develop networking opportunities through active participation in community and professional associations, activities and events.
Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up.
Entertain clients.
Handle inquiries as part of Inquiry Day Program.

Qualifications

College course work in related field helpful.
Experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Must be skilled in Windows, Company approved spreadsheets and word processing.
Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.