Sales and Service Manager

PGA TOUR Superstore, co; Missouri; On-site; USD 40,000 - 80,000; Full time

Job summary

Join a rapidly growing specialty retailer as a Sales and Service Manager, where you will lead a dynamic team focused on delivering exceptional customer service. This role offers the chance to shape a collaborative environment, drive sales, and ensure customer satisfaction across various in-store experiences. With a commitment to diversity and inclusion, this innovative firm seeks passionate individuals who thrive in a fast-paced retail setting. If you are ready to inspire excellence and make a meaningful impact in the world of golf and tennis, this opportunity is for you.

Qualifications

• Strong listening and interpersonal skills for effective communication.
• Strategic thinking and problem-solving skills to identify opportunities.
• Ability to lead diverse teams and manage performance.

Responsibilities

• Lead a team to ensure exceptional customer service and satisfaction.
• Manage store operations, including sales targets and inventory accuracy.
• Foster a positive culture and recognize outstanding performance.

Skills

Communication Skills

Analytical Skills

Leadership

Conflict Management

Business Acumen

Organization

Education

College Degree or Equivalent Leadership Experience

Tools

Microsoft Office Suite

Job description

Sales and Service Manager page is loaded

Sales and Service Manager

Apply locations St. Louis, MO | Full time | Posted 2 Days Ago | Job Requisition ID: JR4199

Overview

At PGA TOUR Superstore, we seek enthusiastic, self-motivated, and flexible individuals passionate about transforming our business. As a rapidly growing specialty retailer, we prioritize hiring diverse, selfless team players to foster our growth. Part of the Arthur M. Blank Family of Businesses, we aim to create a family-oriented culture that inspires through golf and tennis.

Position Summary

The Sales and Service Manager (SSM) leads a team of Associates, promoting a collaborative environment focused on delivering exceptional customer service in a clean, safe, and well-maintained store. They are responsible for their departments, achieving sales targets, and ensuring customer satisfaction across various in-store experiences, including Associate-Customer interactions, STUDIO operations, golf teaching and fitting, Practice Bays, fitting rooms, Services, Front-End, Hard Goods, Soft Goods, and in-store events. Collaborating with the Store Leadership Team (SLT) and Field Leadership, the SSM helps identify customer needs and develop strategies to meet sales and service goals. They also foster a customer-first culture by exemplifying PGATSS Service Behaviors among Associates.

Key Responsibilities:

• Recognize and reward excellent performance, core values, and loyalty to build a strong culture of appreciation.
• Create an inclusive, respectful environment that celebrates differences, ensuring a supportive and fun workplace, while demonstrating ethical conduct, safety, and compliance.
• Foster a workplace where Associates love to work and Customers love to shop; recognize service behaviors and reward outstanding performance in partnership with Store Leadership.
• Actively move on the sales floor to assess and meet the needs of the business, Associates, and Customers.
• Maintain operational and merchandising standards through a consistent presence and training.
• Ensure compliance with SOPs via observation, training, and communication.
• Keep teams informed about upcoming promotions and marketing events using bulletins on The Links.
• Enable Associates to become product and service champions, educating and promoting offerings to Customers.
• Adhere to Loss Prevention policies to maintain inventory accuracy and a secure environment.
• Model and teach Service Behaviors, managing a customer-first culture.
• Set clear performance expectations, observe, recognize, and coach to ensure accountability.
• Conduct weekly department walks with the Department Head to ensure operational excellence, customer experience, and Associate engagement.
• Assist in hiring and termination decisions based on performance and skills, utilizing performance improvement plans and coaching.
• Review SPS reports to analyze business performance, collaborating with Field Leadership on inventory needs.
• Support onboarding and ongoing development of Associates, closing product knowledge gaps through coaching.
• Engage in meaningful development conversations with Associates throughout their employment.
• Lead a service culture prioritizing the Customer experience, modeling, training, and coaching staff accordingly.
• Ensure inventory accuracy through proper stock replacement, product conversion, planogram execution, and inventory management.
• Support community engagement efforts and build local relationships to address community needs.
• Ensure compliance with HR operational and cyclical programs.
• Maintain cleanliness, organization, and operational status of all areas and equipment.
• Execute programs, promotions, and procedures consistently across all departments.
• Monitor competition and leverage customer insights to drive business growth and establish the store as the destination of choice.
• Anticipate staffing needs, plan talent acquisition, and schedule staff to optimize customer experience.
• Manage store opening and closing procedures, including cash handling, deposits, customer escalations, and staff management, ensuring brand and merchandising standards are upheld.

Qualifications and Skills Required:

• Communication: Strong listening, interpersonal, verbal, and written skills; capable of cross-functional communication and setting clear expectations.
• Analytical: Strategic thinking, forecasting, and problem-solving skills to identify opportunities and develop solutions.
• Computer: Basic proficiency in Microsoft Office Suite, including Outlook.
• Accountability: Conflict management, resolution, and accountability skills.
• Business Acumen: Full P&L management responsibility.
• Organization: Ability to prioritize and allocate resources effectively.
• Leadership: Lead by example, enforce high standards of customer service, and practice Servant Leadership.
• Education: College degree or equivalent leadership experience.
• Experience: Leading diverse teams, managing performance, and enforcing business controls.
• Working Conditions: Ability to stand for extended periods, climb ladders, move throughout the store, and lift up to 30 lbs.
• Schedule: Flexibility to work nights, weekends, and holidays as needed.

PGA TOUR Superstores is an Equal Opportunity Employer committed to diversity and inclusion.

Other Duties

This job description is not exhaustive; duties may change with or without notice. We prohibit discrimination based on race, color, religion, sex, age, national origin, disability, veteran status, marital status, genetic information, or other protected categories. Employees should report discrimination immediately to HR. Retaliation is prohibited.

About Us

PGA TOUR Superstore, operated by Golf & Tennis Pro Shop, Inc., a subsidiary of AMB Sports and Entertainment, has stores across the US and a support center in Roswell, GA. We aim to be the premier golf retailer, growing the game and inspiring excellence. Our associates deliver world-class service with state-of-the-art technology, offering a wide range of golf products, services, and instruction from PGA professionals. For more information, visit our website.