Sales and Service Leader - Full Time

LVMH Group; Philadelphia (Philadelphia County); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a leading beauty retailer as a Sales and Service Leader in Philadelphia. You'll lead a dedicated team to deliver exceptional client experiences, ensuring compliance with store standards and driving customer engagement. This full-time role offers competitive hourly pay and a chance to grow in a dynamic retail environment.

Benefits

Comprehensive healthcare and wellbeing benefits

Diversity, Inclusion & Belonging initiatives

Flex position for flexible hours

Qualifications

• Prior leadership experience in retail sales or services.
• Strong communication skills and ability to multitask.

Responsibilities

• Implement sales and service experiences that meet Sephora's standards.
• Support and coach team members in selling and service.

Skills

Leadership

Client Service

Communication

Multitasking

Adaptability

Job description

Job ID: 266453
Store Name/Number: PA-Fashion District (1292)
Address: 901 Market St, Unit 1155, Philadelphia, PA 19107, United States (US)
Hourly/Salaried: Hourly (Non-Exempt)
Full Time/Part Time: Full Time
Position Type: Regular

Your Role at Sephora:

As a Sales and Service Leader, you'll be at the forefront of our mission to provide an exceptional shopping experience for every client. You'll support a dedicated team of Coordinators, Licensed Beauty Advisors, and Beauty Advisors, providing guidance to ensure they excel in their roles. If you have a passion for retail sales and services and love supporting a team, this is the perfect role for you.

Key Responsibilities:

• Implementing Sales and Service Experiences: Ensure the implementation of sales and service experiences that meet Sephora's standards.
• Support and Coach Team: Support and coach team members in selling, service, and operations.
• Executing Client Service and Sales: Execute our client service model and sales strategies, driving customer engagement.
• Ensuring Compliance with Sephora Standards: Ensure compliance with store standards, maintaining a professional environment.
• Ensuring Client Loyalty and Engagement: Support client loyalty programs and services, monitoring key performance indicators (KPIs) to ensure success.

Qualifications/Experience:

• Prior leadership experience, preferably in retail sales or services.
• Passion for client service and teamwork.
• Strong communication skills, ability to multitask.
• Resilience and adaptability to changing store priorities.
• Flexible availability to work during “peak” retail hours.
• Consistent and reliable attendance.
• Ability to lift and carry up to 50 pounds.

While at Sephora, you’ll enjoy:

• Diversity, Inclusion & Belonging: We pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored.
• Meaningful Rewards: Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; Details about our company benefits can be found at the following link: Click Here
• Hourly pay ranges from $25.00 to $30.81, depending on qualifications and experience.
• Sephora offers a Flex (on demand) position for employees who can work 0-19 hours a week, providing flexibility and potential for future permanent roles.
• Sephora is an equal opportunity employer committed to diversity and inclusion, providing reasonable accommodations for applicants with disabilities.