Sales and Service Leader - Full Time

LVMH Group; Fairfax (VA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Healthcare benefits

Job summary

Sephora in Fairfax, VA is seeking a Sales and Service Leader to coach and empower a team, drive client engagement, and exceed sales goals. This hourly, full-time role emphasizes leadership, product knowledge, and a client-first service approach in a fast-paced beauty retail environment.

You will guide onboarding, support training, manage daily store operations, and foster an inclusive, high-performing team culture while upholding Sephora standards and policies.

Qualifications

• Minimum 2 years of leadership experience in a retail, hospitality, or service environment.
• Strong sales and client service skills.
• Excellent communication and interpersonal skills.
• Comfortable in a fast-paced environment.

Responsibilities

• Lead and inspire the team to deliver exceptional client service and achieve sales goals.
• Drive store performance through client engagement and product knowledge.
• Coach for growth by providing ongoing feedback and development.
• Train and develop teammates on onboarding, service excellence, loyalty programs, and brand initiatives.
• Execute daily store operations including inventory and visual merchandising.
• Foster inclusivity and teamwork to promote a supportive culture.
• Uphold Sephora standards and company policies for a safe shopping experience.

Skills

Leadership

Coaching

Sales & client service

Communication

Teamwork

Reliability

Physical stamina

Job description

Job ID: 294618
Store Name/Number: VA-Mosaic District (1358)
Address:2921 District Ave Suite 140, Fairfax, VA 22031, United States (US)
Hourly/Salaried: Hourly (Non-Exempt)
Full Time/Part Time:Full Time
Position Type: Regular
Your Role at Sephora: As a Sales and Service Leader, you’ll harness your love for beauty and become the leader you are meant to be. You’ll be a key driver of store success- leading by example to inspire your team, elevate client experiences, and exceed goals. Through coaching, collaboration, and a passion for beauty, you’ll help create a high-performing, inclusive environment where everyone thrives. If you’re a natural leader with a client-first mindset, this is your moment to Belong to Something Beautiful.

Key Responsibilities

• Lead and inspire Coach and empower team members to deliver exceptional client service and achieve sales goals
• Drive performance Contribute to overall store success through strong client engagement, expert product knowledge, and personalized recommendations
• Coach for growth Contribute to the ongoing success of your team by providing ongoing feedback and development to elevate team performance
• Train and developSupport onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives
• Execute daily operations Assist with inventory, visual merchandising, and maintaining store standards
• Foster inclusivity and teamworkHelp promote a culture of openness where everyone feels empowered
• Uphold Sephora standards Follow company policies and help create a safe and enjoyable shopping experience

Profile

Job ID: 294618
Store Name/Number: VA-Mosaic District (1358)
Address:2921 District Ave Suite 140, Fairfax, VA 22031, United States (US)
Hourly/Salaried: Hourly (Non-Exempt)
Full Time/Part Time:Full Time
Position Type: Regular
Your Role at Sephora: As a Sales and Service Leader, you’ll harness your love for beauty and become the leader you are meant to be. You’ll be a key driver of store success- leading by example to inspire your team, elevate client experiences, and exceed goals. Through coaching, collaboration, and a passion for beauty, you’ll help create a high-performing, inclusive environment where everyone thrives. If you’re a natural leader with a client-first mindset, this is your moment to Belong to Something Beautiful.

Key Responsibilities

• Lead and inspire Coach and empower team members to deliver exceptional client service and achieve sales goals
• Drive performance Contribute to overall store success through strong client engagement, expert product knowledge, and personalized recommendations
• Coach for growth Contribute to the ongoing success of your team by providing ongoing feedback and development to elevate team performance
• Train and developSupport onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives
• Execute daily operations Assist with inventory, visual merchandising, and maintaining store standards
• Foster inclusivity and teamworkHelp promote a culture of openness where everyone feels empowered
• Uphold Sephora standards Follow company policies and help create a safe and enjoyable shopping experience

Flexible Scheduling and Reliability

• Must meet the required minimum number of weekly shifts/hours
  • Full Time: 30-40 hrs/week
• Be available during peak retail operations (nights, weekends and holidays)
• Punctuality and consistent attendance

Qualifications/Experience

• Minimum 2 years of leadership experience in a retail, hospitality, or service environment
• Proven ability to coach and inspire teams to achieve goals
• Strong sales and client service skills
• Excellent communication and interpersonal skills
• Comfortable in a fast paced and dynamic environment
• Quick learner with ability to absorb and share product knowledge and training
• Physically able to lift and carry up to 50 pounds

While at Sephora, you’ll enjoy
Inclusion & Belonging We pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored.
Meaningful Rewards Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; Details can be found Here
$28.00 - $32.00/hr. The actual hourly pay offered depends on various factors, including relevant qualifications and experience; and other legitimate, non-discriminatory business