Sales and Service Leader - Full Time

sephora.com; El Paso (TX); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Healthcare benefits

Inclusion & Belonging

Competitive hourly pay

Job summary

Sephora in the United States is seeking a dedicated leader to guide and empower store teams to deliver exceptional client service and meet sales goals.

You will coach for growth, train in service excellence, loyalty programs, and product knowledge while overseeing daily operations like inventory and visual merchandising. The role emphasizes inclusivity and Sephora standards to create a safe, engaging shopping experience for every guest.

Qualifications

• Minimum 2 years of leadership in retail, hospitality, or service.
• Proven ability to coach and inspire teams to achieve goals.
• Strong sales and client service skills.
• Excellent communication and interpersonal skills.
• Comfortable in a fast paced and dynamic environment.
• Quick learner with ability to absorb and share product knowledge and training.
• Physically able to lift and carry up to 50 pounds.

Responsibilities

• Lead and inspire team members to deliver exceptional client service and achieve sales goals.
• Drive performance: contribute to overall store success through strong client engagement, expert product knowledge, and personalized recommendations.
• Coach for growth: provide ongoing feedback and development to elevate team performance.
• Train and develop: support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives.
• Execute daily operations: assist with inventory, visual merchandising, and maintaining store standards.
• Foster inclusivity and teamwork: promote a culture of openness where everyone feels empowered.
• Uphold Sephora standards: follow company policies and help create a safe and enjoyable shopping experience.

Skills

Leadership experience

Sales and client service

Communication skills

Team coaching

Adaptability

Job description

Key Responsibilities

• Lead and inspire Coach and empower team members to deliver exceptional client service and achieve sales goals
• Drive performance: contribute to overall store success through strong client engagement, expert product knowledge, and personalized recommendations
• Coach for growth: contribute to the ongoing success of your team by providing ongoing feedback and development to elevate team performance
• Train and develop: support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives
• Execute daily operations: assist with inventory, visual merchandising, and maintaining store standards
• Foster inclusivity and teamwork: help promote a culture of openness where everyone feels empowered
• Uphold Sephora standards: follow company policies and help create a safe and enjoyable shopping experience

Flexible Scheduling and Reliability

• Must meet the required minimum number of weekly shifts/hours (Full Time: 30-40 hrs/week)
• Be available during peak retail operations (nights, weekends and holidays)
• Punctuality and consistent attendance

Qualifications/Experience

• Minimum 2 years of leadership experience in a retail, hospitality, or service environment
• Proven ability to coach and inspire teams to achieve goals
• Strong sales and client service skills
• Excellent communication and interpersonal skills
• Comfortable in a fast paced and dynamic environment
• Quick learner with ability to absorb and share product knowledge and training
• Physically able to lift and carry up to 50 pounds

Benefits

Inclusion & Belonging: We pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored.

Meaningful Rewards: Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; details can be found here.

Pay: $22.00 - $25.50/hr. The actual hourly pay offered depends on various factors, including relevant qualifications and experience; and other legitimate, non-discriminatory business factors specific to the position and/or geographic location.

Sephora is an equal opportunity employer and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

Sephora will consider all qualified applicants, including those with arrest and conviction records, in a manner consistent with all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.