Sales and service leader

SEPHORA; Cumming (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Sephora in Cumming, GA is seeking a Sales and Service Leader to drive exceptional client experiences and sales on the shop floor. You will coach beauty advisors, model top-tier client interactions, and oversee daily service standards, while collaborating with store leadership on initiatives.

The role requires retail leadership experience, strong communication, and a passion for delivering inclusive, attentive service to diverse clients. This is a full-time on-site position.

Qualifications

• Leadership with coaching, delegation and performance feedback.
• Focus on customer service and customer satisfaction.
• Experience training team members on products, services and selling skills.
• Excellent communication, verbal and written, with active listening.
• Retail or hospitality background with sales-driven mindset.
• Strong problem-solving and adaptability in fast-paced environments.
• Comfortable on-site, standing for long periods, with flexible evenings/weekends/holidays.
• High school diploma or equivalent; business/marketing education is a plus.

Responsibilities

• Supervise floor operations and resolve client concerns.
• Maintain merchandising and visual standards.
• Partner with store leadership to implement company initiatives.
• Coach and train beauty advisors and model best-in-class client interactions.
• Monitor store metrics to meet sales and service goals.

Skills

Supervisory Skills

Customer Service

Training Team Members

Communication Skills

Retail Experience

Problem Solving

Flexible Scheduling

Education

High School Diploma

Business/Marketing education (a plus)

Job description

Company Description

Sephora is the world’s leading global prestige beauty retailer, offering more than 500 brands alongside the Sephora Collection to deliver a diverse range of products across fragrance, makeup, haircare, skincare, and more. Operating in 35 markets with over 3,200 stores and 20 offices worldwide, Sephora fosters an environment where team members innovate, collaborate, and grow. The company is guided by values that encourage leadership, imagination, and continuous development, enabling people to build meaningful career paths. Sephora champions diversity, inclusion, and authenticity, creating space for 50,000 colleagues and 74 million customers to celebrate their unique beauty. Joining Sephora means belonging to a caring community and contributing to positive change in the beauty industry.

Role Description

The Sales and Service Leader is a full-time, on-site role based in Cumming, GA, responsible for driving outstanding client experiences and sales performance on the sales floor. This role oversees daily service standards, supports team members in delivering personalized product recommendations, and ensures clients receive attentive, knowledgeable, and inclusive service. The Sales and Service Leader coaches and trains beauty advisors, models best-in-class client interactions, and monitors store metrics to meet sales and service goals. Day-to-day responsibilities include supervising floor operations, resolving client concerns, maintaining merchandising and visual standards, and partnering with store leadership to implement company initiatives. The role also involves fostering a supportive team environment, reinforcing Sephora’s values, and contributing to a culture of continuous learning and development.

Qualifications

• Ability to lead teams with strong Supervisory Skills, including coaching, delegation, and performance feedback.
• Demonstrated commitment to Customer Service and Customer Satisfaction, with a focus on building lasting client relationships.
• Experience in Training team members on products, services, and selling skills to elevate client experiences.
• Excellent Communication skills, including clear verbal and written communication and active listening.
• Previous retail or hospitality experience, ideally in beauty or fashion, with a track record of meeting sales goals.
• Strong problem-solving skills, adaptability in a fast-paced environment, and the ability to handle client concerns professionally.
• Comfort working on-site, standing for extended periods, and supporting flexible schedules including evenings, weekends, and holidays.
• High school diploma or equivalent required; additional education in business, marketing, or related fields is a plus.