Sales and Service Associate

24 Hour Fitness; San Bernardino (CA); On-site; USD 19,207 - 27,355; Full time

Benefits offered by this job

Free gym membership

Medical and dental coverage

401(k) with match

Job summary

24 Hour Fitness in San Bernardino is looking for enthusiastic team members to guide new members through their fitness journeys. Responsibilities include developing genuine relationships, ensuring a clean gym, and delivering outstanding service. Ideal candidates will have a passion for fitness and experience in sales.

A full-time role with flexible availability, this position offers competitive pay and various benefits, including a free gym membership and health coverage.

Qualifications

• Minimum of 1 year of experience in retail or fitness sales.
• Hold CPR and AED certification within 60 days of employment.

Responsibilities

• Develop relationships with members and answer their questions.
• Keep the gym clean and well-maintained.
• Deliver outstanding sales and service experiences to guests and members.
• Support exceptional onboarding experiences for new members.

Skills

Customer service

Sales skills

Interpersonal skills

Self-motivation

Integrity

Job description

FULL-TIME / Part-time

Location: 897 Harriman Place, San Bernardino, CA 92408

About Us

For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym—we support our members' total well-being through coaching, connection, and community. Join us and be part of a team that's changing lives every day!

Job Summary

This role focuses on welcoming new members and guiding them through the start of their fitness journey. The position requires building genuine, trust‑based relationships by actively listening to members' goals, understanding their unique needs, and recommending personalized solutions that support their overall fitness success. Success in this role comes from combining a passion for fitness with strong interpersonal skills to create a positive, motivating, and results‑driven member experience.

Essential Duties & Responsibilities

• Develop first‑name relationships with members, answer questions, resolve concerns, and connect members and guests with the appropriate resources.
• Help keep the gym clean, well‑maintained, and safe for members and guests.
• Deliver an outstanding and well‑rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit—helping them to take the right next steps in pursuing their fitness goals within our community.
• Support an exceptional new member onboarding experience that helps members connect to our fitness offerings. Be the first face they see, offering a friendly greeting/check‑in and prompt attention to their needs to foster belonging.

Qualifications

Required Knowledge, Skills & Abilities

• Demonstrate authenticity, sincerity, and open‑mindedness; act with integrity.
• Be self‑motivated and passionate about helping others, with a genuine interest in learning and personal growth.
• Strive to excel and consistently meet or exceed goals, maintaining a positive, can‑do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Possess a strong service mentality and a desire to deliver exceptional member experiences.
• Have a minimum of 1 year of experience in retail or fitness sales.
• Hold CPR and AED certification, obtained within 60 days of employment.

Availability

• Full‑time, with flexible availability across weekdays, weekends, and holidays to best serve our member community.

Travel Requirement

• Minimum travel may be required for training purposes and lead generation.

Variable Compensation

Team members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions.

Benefits at 24

We offer comprehensive benefits to support our team members, including paid time off, medical and dental coverage, a 401(k) with match for qualifying positions, a free gym membership, discounts on products and personal training, and a variety of Employee Resource Groups.

Disclaimer

This job description is intended to describe the general job functions and requirements for this position. It is not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.

Benefits Summary

24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage and company‑paid benefits such as group life and accident insurance. Eligible team members may also accrue vacation hours. All 24 Hour Team members and their eligible dependents receive a complimentary membership.

Compensation Summary

All employees: Free club membership, Employee Assistance Program (EAP), Basic group life and AD&D insurance ($10,000), and 401(k) savings and investment plan.

Average of 30 hours or more per week: Medical/dental/vision benefits, paid time off, and sickness benefits (in addition to the above). Actual offer may vary from posted hiring range based on location, work experience, and education.

Pay range: $16.90 – $16.90 per hour.