Sales and Service Associate

24 Hour Fitness; Newark (CA); On-site; USD 2,066,400 - 2,755,200; Full time

Benefits offered by this job

Free gym membership

401(k) with match

Paid time off

Health insurance

Job summary

24 Hour Fitness in Newark, CA is seeking a friendly, member‑centric team member who welcomes new members and guides them through the start of their fitness journey, building trust through active listening and personalised recommendations aligned to individual goals.

You will deliver a welcoming check‑in, ensure cleanliness and safety, and provide a high‑quality sales and service experience that motivates members to pursue their fitness goals, while contributing to a positive, inclusive club

Qualifications

• Minimum 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.
• Excellent customer service and interpersonal skills.

Responsibilities

• Greet new members and guide them through the start of their fitness journey.
• Provide welcoming check-in and responsive service to guests.
• Sell memberships and services, aiming to meet or exceed goals.
• Maintain cleanliness, organization, and safety in the gym.

Skills

Retail sales

Customer service

Interpersonal skills

Job description

FULL‑TIME Part‑time

LOCATION

2086 Newpark Mall Road Suite 1001 Newark CA 94560

About Us

For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym— we support our members' total well‑being through coaching, connection, and community. Join us and be part of a team that's changing lives every day!

Job Summary

This role focuses on welcoming new members and guiding them through the start of their fitness journey. The position requires building genuine, trust‑based relationships by actively listening to members' goals, understanding their unique needs, and recommending personalized solutions that support their overall fitness success. Success comes from combining a passion for fitness with strong interpersonal skills to create a positive, motivating, and results‑driven member experience.

Essential Duties & Responsibilities

• Develop first‑name relationships with members, answer questions, resolve concerns, and connect members and guests to appropriate resources.
• Help maintain the gym’s cleanliness, organization, and safety for all members and guests.
• Deliver an outstanding sales and service experience to all guests and members, ensuring a welcoming, informative, and inclusive environment that inspires them to pursue their fitness goals.
• Provide a welcoming, friendly check‑in and prompt attention to new members, creating a meaningful sense of belonging.

Qualifications

Required Knowledge, Skills & Abilities

• Demonstrate authenticity, sincerity, and open‑mindedness; act with integrity.
• Be self‑motivated and passionate about helping others, with a genuine interest in learning and personal growth.
• Strive to excel and meet or exceed goals, maintaining a positive, can‑do attitude.
• Embrace challenges and view setbacks as opportunities to grow.
• Possess a strong service mentality and a desire to deliver exceptional member experiences.
• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.

Availability

• Full‑time, with flexible availability across weekdays, weekends, and holidays to best serve our member community.

Travel Requirement

• Minimum travel may be required for training purposes and lead generation.

Variable Compensation

Team members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with individual contributions.

Benefits At 24

In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. Benefits include paid time off, medical and dental coverage, 401(k) with match for qualifying positions, a free gym membership, and discounts on products and personal training. Employees also have access to various Employee Resource Groups for community events both in‑person and virtually.

Disclaimer

DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.

Benefits Summary

24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage and company‑paid benefits automatically provided at no cost, such as group life and accident insurance. Eligibility requirements for each plan depend on your position, hire or service date, and average hours worked. Eligible team members may accrue vacation hours. All 24 Hour Team members and their eligible dependents receive a complimentary membership.

Compensation Summary

All Employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Life and AD&D Insurance ($10,000), and 401(k) Savings and Investment Plan. Average of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above). Actual offer may vary based on location, work experience, and/or education. Pay Range: $17.46 – $17.46.

FUNCTIONAL GROUP

Service