Sales and Service Associate

24 Hour Fitness; Mission Viejo (CA); On-site; USD 19,207 - 27,355; Full time

Benefits offered by this job

Free gym membership

Medical & dental coverage

401k with match

Paid time off

Employee resource groups

Job summary

24 Hour Fitness in Mission Viejo is seeking a full‑time front‑line member experience associate. You will welcome new members, listen to their goals, and guide them toward personalized fitness solutions while building trust and ensuring a positive journey.

The role emphasizes a warm, inclusive environment, integrity, and ongoing engagement with our fitness offerings. CPR/AED certification is required within 60 days of hire.

Qualifications

• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.
• Demonstrate authenticity, sincerity, and open‑mindedness.
• Self‑motivated and passionate about helping others, with a genuine interest in learning.

Responsibilities

• Develop first‑name relationships with members and connect them with resources.
• Keep the gym clean, well‑maintained, and safe for members and guests.
• Deliver a welcoming sales and service experience to inspire members to their fitness goals.
• Support onboarding and greet guests to ensure a sense of belonging.

Skills

Customer service

Sales

Communication

Integrity

Flexible availability

CPR/AED certification

Retail or fitness sales

Job description

FULL-TIME Part-time

LOCATION 23166 Los Alisos Boulevard 140 Mission Viejo CA 92691

About Us

For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym–we support our members' total well‑being through coaching, connection, and community. Join us and be part of a team that's changing lives every day!

Job Summary

This role is focused on welcoming new members and guiding them through the start of their fitness journey. The position requires building genuine, trust‑based relationships by actively listening to members' goals, understanding their unique needs, and recommending personalized solutions that support their overall fitness success. Success in this role comes from combining a passion for fitness with strong interpersonal skills to create a positive, motivating, and results‑driven member experience.

Essential Duties & Responsibilities

• Develop first‑name relationships with members, answer questions, resolve concerns, and connect both members and guests with the appropriate resources.
• Keep the gym clean, well‑maintained, and safe for members and guests.
• Deliver an outstanding and well‑rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit, inspiring them to take the next steps toward their fitness goals within our community.
• Support an exceptional new member onboarding experience that helps members connect to our fitness offerings. As the first face they see when they walk in, your friendly greeting, check‑in, and prompt attention to their needs have a meaningful impact on their sense of belonging.

Qualifications

Required Knowledge, Skills & Abilities

• Demonstrate authenticity, sincerity, and open‑mindedness; you show up as yourself and act with integrity.
• Self‑motivated and passionate about helping others, with a genuine interest in learning and personal growth.
• Strive to excel and consistently meet or exceed goals, maintaining a positive, can‑do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Possess a strong service mentality and a desire to deliver exceptional member experiences.
• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.

Availability

• Full‑time, with flexible availability across weekdays, weekends, and holidays to best serve our member community.

Travel Requirement

• Minimum travel may be required for training purposes and lead generation.

Variable Compensation

Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions.

Benefits At 24

In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in‑person and virtually.

Disclaimer

THIS JOB DESCRIPTION IS INTENDED TO DESCRIBE THE GENERAL JOB FUNCTIONS AND REQUIREMENTS FOR THIS POSITION. THIS IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL THE QUALIFICATIONS, RESPONSIBILITIES, DUTIES, AND SKILLS REQUIRED. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.

Benefits Summary

24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as company‑paid benefits that are automatically provided at no cost, such as group life and accident insurance. Eligibility requirements for each plan are based on position, hire and/or service date, and average hours worked. Benefit‑eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership.

Compensation Summary

• All Employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Life and AD&D Insurance ($10,000), and 401k Savings and Investment Plan.
• Average of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above).
• Pay Range: $16.90 - $16.90

FUNCTIONAL GROUP: Service