Sales and Service Advisor

Sun Auto Service; North Platte (NE); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Closed Sunday

Competitive Bi-Weekly Pay

Tuition Reimbursement, up to $3,000

Paid Vacation and Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance (Company paid)

401(k) Retirement Savings Plan with Co

Discounted Services on Personal and IM

Opportunity for Advancement!!!

Job summary

T.O. Haas Tire & Auto in Nebraska is seeking a friendly Sales & Service Advisor to be the first point of contact for customers, guiding them through their service experience and coordinating with technicians to ensure timely care.

You will promote services, provide accurate quotes, update customers on progress, and document recommendations clearly. A background in commercial automotive service is preferred, with a strong customer focus and professional presence.

Qualifications

• High School Diploma or equivalent required.
• Prior experience as a Service Advisor is helpful but not required.
• Professional appearance and ability to work in a process-driven environment.
• Must have a valid driver's license and be at least 18.
• Ability to work five days a week, including Saturdays.

Responsibilities

• Greet customers promptly in a professional and courteous manner.
• Document concerns and inspect vehicles; reference service history.
• Recommend services and relay technician notes for informed decisions.
• Provide accurate quotes with cost and completion time; update customers.
• Process payments and review warranties and multi-point inspections.
• Follow up on repairs and returns to ensure satisfaction.
• Record new and warranty parts for customers.
• Carry out other assigned duties.

Skills

Customer service

Communication

Sales

Professional appearance

Team collaboration

Education

High School Diploma or equivalent

Job description

Overview

Are you a friendly and detail-oriented individual with a passion for the automotive industry? We are looking for a Sales and Service Advisor to become an integral part of our dynamic team here at T.O. Haas Tire & Auto! In this role, you will be the first point of contact for our valued customers, guiding them through their service experience and ensuring their vehicles receive the top-notch care they deserve.

As a Sales & Service Advisor, you will be instrumental and responsible for selling and promoting all products and services offered by the company by following the company’s store standards and expectations. You will work closely with our technicians to relay vital information and ensure that services are performed in a timely manner.

We are looking for commercial experience.

If you are someone who thrives in a fast-paced environment, enjoys helping people, and loves cars, we would love to hear from you!

Compensation: $ 40,0000/yr. to $ 60,000/yr.

Benefits:

• Closed Sunday
• Competitive Bi-Weekly Pay
• Tuition Reimbursement, up to $3,000 annually
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!!!

Essential Roles and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

The Sales and Service Advisor should also adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors that are consistent with the Company Standards and Expectations.

Qualifications:

• High School Diploma or equivalent
• Prior experience as a Service Advisor is helpful, but not required
• Professional appearance and proven ability to work in a process driven environment
• Possess valid driver’s license
• Must be at least 18 years old
• Ability to work a minimum of five days, including Saturdays

T.O. Haas Tire serves the community! We have been in business since 1947, T.O. Haas Tire has 24 locations across Nebraska, Kansas and Iowa and we’re growing fast! We sell many tire brands for cars, pickups, SUVs, tractors, trailers, ATVs, pivot irrigation systems, and more. In addition to tires, wheels, and batteries, T.O. Haas Tire & Auto performs many automotive services including oil changes, alignments, brakes, exhaust, shocks, struts, cooling systems, transmission fluid flush, and more. We employ ASE Certified Technicians to keep your vehicle riding and running at its best.

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.