Sales and Operations Spa Manager

Hand & Stone - 556 N. Orion Road - Lake Orion, MI; Boston (MA); On-site; USD 60,000 - 90,000; Full time

Job summary

A leading spa brand is seeking a motivated Sales and Operations Spa Manager in Boston. This role focuses on driving sales, ensuring operational efficiency, and leading a talented team in providing exceptional services. The ideal candidate will have a solid management background in the spa or wellness industry with a passion for client satisfaction and team development.

Benefits

Competitive base salary

Performance-based commission and bonus structure

Qualifications

• Minimum of 3 years of management experience focused on sales.
• Proven track record of exceeding sales targets.
• Ability to motivate and develop a high-performing team.

Responsibilities

• Develop and implement sales strategies to exceed revenue targets.
• Manage daily spa operations and ensure exceptional customer service.
• Recruit and train a high-performing team.

Skills

Sales acumen

Client retention strategies

Leadership

Communication skills

Interpersonal skills

Tools

Spa management software (POS, scheduling)

Job description

Overview

We are seeking a highly motivated and results-oriented Sales and Operations Spa Manager to lead our spa's sales initiatives and ensure seamless daily operations. This pivotal role demands a dynamic individual with a proven track record in driving revenue growth, excelling in client acquisition and retention, and inspiring a sales-focused team. The ideal candidate will be passionate about wellness, possess exceptional leadership skills, and be adept at both strategic sales planning and efficient operational execution.

Key Responsibilities

Sales & Revenue Generation (Primary Focus):

• Develop and implement aggressive sales strategies to achieve and exceed monthly, quarterly, and annual revenue targets for massage services, retail products, and membership programs.
  
  
• Lead, coach, and motivate a team of massage therapists and front desk staff to adopt a proactive sales mindset, focusing on upselling, cross-selling, and rebooking.
  
  
• Design and execute compelling promotional campaigns and packages to attract new clients and drive repeat business.
  
  
• Analyze sales data, market trends, and competitor activities to identify new revenue opportunities and adjust sales tactics accordingly.
  
  
• Manage and grow the spa's membership base through effective sales presentations and follow-up.
  
  
• Cultivate strong, lasting relationships with clients to ensure high satisfaction, loyalty, and positive referrals.
  
  
• Monitor individual and team sales performance, providing constructive feedback and implementing corrective actions as needed.
  
  
• Oversee the sales process from initial inquiry to service delivery, ensuring a luxurious and professional client journey.
  
  

Operations Management:

• Manage all aspects of daily spa operations, including scheduling, client flow, facility maintenance, and cleanliness standards.
  
  
• Recruit, train, and manage a high-performing team of massage therapists and front desk staff, fostering a positive and productive work environment.
  
  
• Ensure exceptional customer service standards are consistently met, resolving client concerns efficiently and professionally.
  
  
• Oversee inventory management for retail products and supplies, ensuring optimal stock levels, minimizing waste, and maximizing retail sales.
  
  
• Implement and enforce spa policies and procedures, ensuring compliance with health, safety, and licensing regulations.
  
  
• Utilize spa management software (POS, scheduling) effectively for reporting, client management, and operational efficiency.
  
  
• Conduct regular team meetings to communicate goals, provide training, and foster team cohesion.
  
  

Qualifications

• Minimum of 3 years of experience in a management role within a spa, wellness, or hospitality environment, with a strong emphasis on sales.
  
  
• Proven track record of consistently meeting or exceeding sales targets and driving revenue growth.
  
  
• Exceptional sales acumen, with expertise in consultative selling, upselling, cross-selling, and client retention strategies.
  
  
• Strong leadership skills with the ability to motivate, train, and develop a high-performing team.
  
  
• Excellent communication, interpersonal, and negotiation skills.

• Ability to work flexible hours, including evenings, weekends, and holidays as required.
  
  

Compensation & Benefits

• Competitive base salary
  
  
• Performance-based commission and bonus structure