Sales and Marketing Administrator

ExploreHolton; United States; On-site; USD 25,000 - 39,000; Full time

Job summary

Giant Communications/JBN Telephone Company in Jackson County seeks a Sales and Marketing Administrator to drive broadband, TV, Managed Wi-Fi, and mobile services; you’ll engage customers, manage leads, and support sales campaigns.

Reports to the Manager of Customer Operations in the Customer Operations department. This hourly role emphasizes outbound outreach, CRM use (Salesforce), and teamwork with marketing to grow service adoption.

Qualifications

• At least three years of experience in a related field.
• Bachelor’s degree in Business, Marketing, or a related field preferred.
• One year of telecommunications experience preferred.

Responsibilities

• Phone outreach to leads and document contacts in CRM systems.
• Upsell existing customers and review current plans.
• Follow up on previous conversations and schedule consultations.
• CRM management: log sales activity and update lead statuses.
• Represent the company at community events and distribute materials.
• Collaborate with marketing to develop sales campaigns.
• Provide information and answer inquiries about products and services.

Skills

Excellent communication

Customer service

Organizational skills

Analytical problem-solving

Independent worker

Teamwork

CRM familiarity

Microsoft Office

Education

Bachelor’s degree in Business/Marketing or related field

Tools

Salesforce

Microsoft Office Suite

Job description

Looking for a career change or just ready to learn something new? Job opportunities are aplenty in Jackson County! Check out what sparks your interest!

Giant Communications/JBN Telephone Company

• At least three years of experience in a related field required
• Bachelor’s degree in Business, Marketing, or a related field preferred
• One year of telecommunications experience preferred

Description

The Sales and Marketing Administrator position drives sales for broadband, TV, Managed Wi-Fi, and mobile services; engages potential and existing customers; manages leads; and supports sales efforts through outreach strategies.

Reports to: Manager of Customer Operations

Department: Customer Operations

Classification: Hourly

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Phone Outreach to Leads: Contact past inquiries, existing customers, and prospects interested in upgrades or new services. Documenting contact in MACC CRM’S (Residential) and Salesforce (Business)
• Upsell Existing Customers: Review current customer plans and identify opportunities to enhance their services.
• Follow-Up on Previous Conversations: Reconnect with potential customers who never completed the ordering process.
• Appointment Setting: Schedule in-home consultations for customers interested in switching or upgrading services. Residential/Business cold calling
• CRM Management: Log sales activity, track follow-ups, and update lead statuses in Salesforce.
• Neighborhood Presence: Represent the company at community events, set up information booths, and distribute promotional materials.
• Marketing Collaboration: Work closely with the marketing team to develop and execute sales campaigns.
• Customer Service Support: Provide information and answer inquiries regarding company products and services.
• Perform other duties as assigned

General Qualifications

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Willingness to participate in community outreach and sales initiatives
• Thorough understanding of principles and methods used to promote, display, and sell products and services
• Self-Motivated with excellent organizational skills
• Familiarity with CRM systems (Salesforce)
• Proficient with Microsoft Office Suite or related software