Sales and Account Retention Representative

Spectrum; Overland Park (KS); On-site; USD 36,000 - 70,000; Full time

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in Overland Park, KS. You will engage customers, resolve billing inquiries, and upsell Spectrum services while maintaining professionalism across interactions.

The role emphasizes retention, revenue growth, and customer satisfaction in a dynamic call-center environment. Starting compensation begins at $18 per hour with incentives that can push annual earnings beyond $70,000 for top performers, plus access to free or discounted

Qualifications

• High school diploma or equivalent.
• 2+ years of call center experience in customer service or phone sales.
• Ability to read, write, speak and understand English.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints
• Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products
• Maintain high levels of professionalism and courtesy in every customer interaction
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time
• Master order processing within the billing system for retained accounts and new sales entries
• Demonstrate proficiency in explaining Spectrum's products and services while effectively comparing them to competitors
• Support efforts to enhance the customer experience through every transaction

Skills

Customer service

Upselling

Billing inquiries

Communication skills

English proficiency

Call handling

Problem solving

Education

High school diploma or equivalent

Tools

Billing system

CRM software

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.

Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.

How You’ll Make an Impact

• Engage with customers to resolve billing inquiries, product questions and service complaints


• Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products


• Maintain high levels of professionalism and courtesy in every customer interaction


• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time


• Master order processing within the billing system for retained accounts and new sales entries


• Demonstrate proficiency in explaining Spectrum's products and services while effectively comparing them to competitors


• Support efforts to enhance the customer experience through every transaction

Working Conditions

• Office environment

What You’ll Bring to Spectrum

Required Qualifications

Education

• High school diploma or equivalent

Skills

• Ability to read, write, speak and understand English


• Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)


• Ability to work variable hours; may include weekends, holidays, and split days off


• Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional manner


• Ability to apply appropriate customer solutions and sales techniques and demonstrate sustained achievement of stated customer solutions goals


• Effective computer and consumer electronics skills


• Ability to use personal computer and relevant software applications including the billing system


• Proven verbal and written communication skills


• Ability to handle irate customers and resolve issues


• Ability to prioritize and organize effectively

Preferred Qualifications

Experience

• 2+ years of call center experience in customer service or phone sales, or equivalent experience

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you'll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.