Sales Advocate

Cricket Wireless/ Talk4less; Pittsburgh (Allegheny County); On-site; USD 17,908 - 24,796; Full time

Job summary

Talk4less Wireless is seeking a motivated Wireless Consultant to deliver outstanding customer service and promote Cricket Wireless products. You will learn promos and policy changes while handling daily sales tasks in a fast-paced retail environment.

Ideal candidates have retail or customer service experience, strong communication skills, and a willingness to work weekends or holidays at multiple locations. Training and growth opportunities are available.

Qualifications

• High school diploma/GED, or equivalent experience.
• One year of retail sales or customer service experience; wireless sales (AT&T, Verizon, Sprint, T-Mobile, Boost Mobile, Cricket, etc.) is preferred but not required.
• Management experience is not required, but preferred for moving further into store management/ownership.
• Proficiency with word processing, spreadsheets, basic computer skills, troubleshooting, Point-of-Sale systems, and cash handling.

Responsibilities

• Customer service: greet customers in a friendly and timely manner and contribute to a positive work environment.
• Learn promos, price changes, and policy updates and stay proactive.
• Handle administrative tasks, communicate with management to resolve issues, and maintain store standards.
• Maintain store cleanliness, stock accessories, and keep displays compliant to corporate standards.
• Utilize time management to ensure the store is ready to open, secure sensitive items, and close properly.
• Sell no-contract wireless phones, service plans, and accessories in a fast-paced setting; drive customer retention.

Skills

Customer service

Sales

Communication

Time management

Teamwork

Coachable

Problem solving

Education

High school diploma/GED

Tools

Point-of-Sale systems

Cash handling

Word processing

Spreadsheets

Job description

Talk4less Wireless is an authorized Cricket Wireless Dealer that helps bring the ATT brand to life. Part of our success comes from the devotion and involvement of our CEO, and the culture he brings into the organization. The foundation of this company was built on hard work and dedication based on 3 key factors, marketing of the business, sales process, and customer service engagement. Talk4less is looking for ambitious, goal-oriented, passionate, tenacious, assertive, confident, motivated, competitive, honest, sales representatives who place an emphasis on customer service and retention above all else. We evaluate the strengths and weaknesses for each individual team member and place them in a position to succeed. Additional talents and skills are always welcome, and extra incentives may be earned if we find a way to apply it to the business but most importantly, we are looking for individuals that are coachable and willing to do the job. Join our team and be part of something great, be part of our future success.

Wireless Consultant Job Duties

• Customer service, greeting in a friendly & timely manner, creating a positive work environment
• Being knowledgeable and proactive in learning new promos, price changes, and policy updates
• Proficiency in administrative and operational tasks – filing paperwork and forms, being communicative with management to resolve issues, etc.
• Maintains store cleanliness, stocks accessories, and keeps displays current and compliant to corporate standards
• Utilizes time management, shows up on time and has store ready to open, closes store properly and makes sure all sensitive items have been secured
• Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.
• Desire to be a part of the game-changing Cricket store team.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
• Effective at balancing customer experience and performance goals.
• Sell no-contract wireless phones, service plans and accessories in a fast-paced environment
• Deliver outstanding service striving to retain and gain customers
• Participate in outside sales events or promotions
• Work flexible hours, weekends and holidays at various locations

Wireless Consultant Minimum Requirements

• High school diploma/GED, or equivalent experience
• One year of retail sales or customer service experience; wireless sales (AT&T, Verizon, Sprint, T-Mobile, Boost Mobile, Cricket, etc.) is preferred but not required
• Management experience is not required, but preferred for moving further into store management/ownership
• Proficiency with word processing, spreadsheets, basic computer skills, troubleshooting, Point-of-Sale systems, and cash handling