Sales Administrator (Logistics) - Work from Home / Dayshift

Twoconnect; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Permanent work from home

Government-mandated benefits

Training programmes for career develop

Job summary

Twoconnect seeks a Sales Administrator (Logistics) to provide data-focused sales and customer rate administration support within a transport and logistics environment. You will manage customer information, rate updates, pricing changes, quotes, reporting, and coordinate with Sales, Operations and Finance to keep records accurate.

Your role involves invoice support, KPI reporting, high-volume data entry, and onboarding of new accounts.

Qualifications

• High-volume data-entry experience with strong accuracy and attention to detail.
• Experience with customer rate administration, rate updates, pricing information, and sales administration.
• Strong written and verbal communication skills for rate-related queries and stakeholder coordination.

Responsibilities

• Maintain accurate customer information, account details, customer rates and sales records in internal systems.
• Process customer rate updates, pricing changes and account amendments with accuracy.
• Support Account Managers with quotes, rate updates, reports and sales administration needs.
• Prepare and update sales quotes and rate documentation.
• Monitor rate administration inbox and respond to queries professionally.
• Liaise with Operations, Finance and internal teams to resolve rate/invoice issues.
• Assist with invoice-related administration and ensure pricing records are up to date.
• Maintain records of customer communications and rate changes.
• Assist with KPI reporting and sales reports.
• Complete high-volume data entry and system updates with accuracy.
• Support onboarding and maintenance of customer accounts.
• Identify discrepancies and elevate issues to appropriate teams.
• Support compliance, audits and internal controls related to customer records.
• Assist with process improvements across rate administration and reporting.
• Senior High School or equivalent qualification preferred.
• Minimum 3+ years in sales administration or related data-focused support roles.

Skills

Data entry

Rate administration

Excel

Translogix

CRM

Communication

Time management

Education

High School diploma / equivalent

Tools

Translogix

Excel

CRM software

ERP systems

Job description

The Sales Administrator (Logistics) will provide data-focused sales administration and customer rate administration support within a transport and logistics environment. This role will manage customer information, rate updates, pricing changes, quote support, rate-related queries, invoice support, reporting, and internal coordination across Sales, Operations and Finance to ensure customer records, rates, and account information remain accurate and up to date

• Maintain accurate customer information, account details, customer rates, and sales administration records in Translogix and other internal systems.

• Process customer rate updates, rate reviews, pricing changes, and account amendments with a high level of accuracy.

• Support Account Managers and the Business Development Manager with customer information, quotes, rate updates, reports, and sales administration requirements.

• Prepare and update sales quotes, customer rate documentation, pricing information, and supporting records as required.

• Monitor and manage the Rate Admin inbox, responding to internal and customer queries in a professional and timely manner.

• Liaise with Operations, Finance, Account Managers, and internal stakeholders to resolve customer rate, invoice, account, and service-related queries.

• Support invoice-related administration by checking customer rates, account details, pricing records, and supporting information where required.

• Maintain accurate records of customer communications, rate changes, approvals, account updates, and related documentation.

• Assist with customer KPI reporting, sales reports, rate review tracking, and other administrative reporting requirements.

• Complete high-volume data entry and system updates while maintaining accuracy, consistency, and strong attention to detail.

• Support customer onboarding and account maintenance by ensuring required customer, pricing, and account information is complete and correctly recorded.

• Identify and elevate discrepancies, missing information, rate issues, or process concerns to the appropriate internal team.

• Support compliance, audit requirements, company procedures, and internal controls relating to customer records, rates, and sales administration.

• Assist with process improvements across rate administration, customer data, reporting, inbox management, and internal workflows.

• Senior High School, Higher School Certificate, VCE equivalent, or relevant administration/business qualification is preferred.

• Minimum 3+ years' experience in sales administration, logistics administration, transport administration, accounts administration, rate administration, customer support administration, or a similar data-focused support role.

• Experience in transport, freight, logistics, supply chain, or a similar operational environment is highly regarded.

• Strong experience with customer rate administration, rate updates, pricing information, sales administration, customer account maintenance, or similar data-focused work.

• High-volume data entry experience with strong accuracy, consistency, and attention to detail.

• Experience using Translogix or a similar transport management, logistics, ERP, CRM, or customer database system is highly regarded.

• Intermediate Microsoft Excel skills, with the ability to maintain spreadsheets, update records, review data, and support reporting requirements.

• Good numerical accuracy, with the ability to review customer rates, invoices, pricing details, customer records, and account information carefully.

• Strong written and verbal communication skills for rate-related queries, internal coordination, customer follow-up, and stakeholder communication.

• Ability to liaise effectively with Account Managers, Business Development, Operations, Finance, customers, and internal teams.

• Strong organisational and time management skills, with the ability to manage inbox activity, multiple requests, recurring deadlines, and structured administration tasks.

• Proactive problem-solving approach, with the ability to identify discrepancies, ask questions, elevate issues, and follow through to resolution.

• Reliable, process-driven, and comfortable working with structured procedures, audit requirements, and high-volume administrative work.

• Professional, customer-focused, and able to work independently while supporting a collaborative team environment.

Why Join Twoconnect?

We offer more than just a job - we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:

• Permanent work from home
• Monday-Friday: 7:00 AM - 4:00 PM PHT (adjustments will be made for daylight saving time)
• HMO with 2 free dependents and medical reimbursements (upon completion of 3 months of employment)
• Government-mandated benefits
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success

Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities.

We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable.

Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.

Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.