Sales Administrator

Anthony & Sylvan Pools; Raleigh (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Anthony & Sylvan Pools is seeking a Sales Administrator in Raleigh, NC to provide administrative support to the Design Consultants and sales team through the entire sales process. You’ll maintain records and documentation, ensuring information is up to date in our systems and files to help deliver exceptional customer experiences.

You will support a fast-paced sales team, manage communications, and coordinate calendar activities while upholding accuracy and organization across all records and

Qualifications

• High School diploma or GED required.
• 1–3 years of experience in an administrative role in a high-paced environment.
• Excellent organizational skills, customer service orientation, and attention to detail.

Responsibilities

• Process and manage sales documentation, including forms, work orders, and permits.
• Maintain CRM data, update records, and generate reports.
• Answer calls, manage voicemail and email, handle mail and supplies.
• Maintain organized customer and permit files for efficiency and compliance.
• Deliver professional customer service to customers, contractors and staff.
• Coordinate workflow with Design Consultants and schedule Meet & Greets.
• Other duties as assigned.

Skills

Organizational skills

Customer service

Attention to detail

Problem solving

Education

High School diploma/GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Looking to build something that lasts—literally? At Anthony & Sylvan Pools, your skills create real impact. For nearly 80 years, we’ve been turning backyard dreams into reality as the nation’s largest and most recognizable name in swimming pools. Founded in 1946, we design and build quality inground pools across the U.S., while also offering renovations, modernizations, and ongoing maintenance services. We’re growing fast and seeking candidates who take pride in craftsmanship, value teamwork and safety, and are ready to grow with us. Learn more at anthonysylvan.com.

About the Role

As a Sales Administrator, you’ll be a key part of the sales team’s success—providing essential administrative support to Design Consultants and sales staff throughout the entire sales process. You’ll help keep everything organized and on track by maintaining accurate records, managing documentation, and ensuring information is up to date in our systems and files. This role is ideal for someone who thrives behind the scenes, enjoys staying organized in a fast-paced environment, and takes pride in supporting a team that delivers exceptional customer experiences.

General Summary of Position

The Sales Administrator is responsible for providing administrative support to the Design Consultants and sales staff throughout all aspects of the sales process. This includes maintaining accurate records in the database and in files (hard copy and electronic).

Essential Functions and Responsibilities

• Process and manage sales job documentation, including sales forms, work orders, tracking sheets, logs, customer service phase letters, and permit-related documentation to ensure accurate and timely recordkeeping.
• Maintain and manage CRM data by entering sales information, updating customer records, generating reports, and ensuring data integrity across all systems.
• Provide comprehensive administrative support, including answering and returning phone calls, managing voicemail and email correspondence, handling mail distribution, faxing, and ordering office supplies and sales literature.
• Maintain organized and accurate customer and permit files to support operational efficiency and compliance requirements.
• Deliver responsive and professional customer service by interacting courteously with customers, contractors, and internal team members.
• Coordinate workflow to keep sales and projects on schedule, including partnering with Design Consultants, scheduling Meet & Greets, and managing calendar coordination.
• Other duties as assigned

QUALIFICATIONS – Knowledge, Skills & Abilities

Education

High School diploma/GED or equivalent required.

Licenses/Certifications

Years of Experience

1-3 years of experience in an administrative role or related experience in similar department/function in a high-paced/high volume environment.

Required Skills & Abilities

Excellent organizational skills, customer service orientation, and strong attention to detail.

Strong proficiency in Microsoft Word, Excel, & Outlook

Problem solving abilities.

Travel Requirements

0-5%

Other Requirements

Proven ability to multitask with minimal supervision.

Works independently.

PHYSICAL REQUIREMENTS

• Ability to lift and carry up to 30 pounds; at times greater than 30 pounds
• Primarily sedentary work performed in an office environment
• Ability to communicate promptly and clearly via phone and computer

ACKNOWLEDGEMENT

Position duties and expectations change over time. This job description is not intended to be an all-inclusive, exclusive or exhaustive list of the job functions that an employee in this position may be asked to perform from time to time. The employee may perform other related duties as assigned to meet the ongoing needs of the Company. If there is ever a time that you are unsure what is expected of you, you are expected to meet with your manager and ask questions. If you are unsure how to perform a certain task, ask your manager before performing.