Sales Administrator

CRH International; Orlando (FL); On-site; USD 43,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Medical & dental benefits

Disability benefits

Retirement plan

Wellness programs

Inclusive culture

Job summary

Preferred Materials - Concrete Division, a CRH company, is seeking a desk-based sales support liaison to enhance customer engagement and drive account growth. You will collaborate with sales teams, provide product knowledge, and maintain reporting through Salesforce.

Role focuses on assisting commercial sale accounts and supporting outside sales managers while upholding PMI sales processes and ensuring excellent customer satisfaction.

Qualifications

• High school diploma or equivalent preferred.
• One year customer service experience required.
• Must be legally authorized to work in the United States.

Responsibilities

• Ensure Health & Safety standards are met by complying with legislation, company policies and promoting a safe work environment
• Must possess a professional attitude while interacting with peers, management, and general public
• Answer all customer inquiries to assist in closing the sale in coordination with appropriate sales personnel
• Provide timely responses to all customer requests for quotes by communicating effectively with internal staff.
• Ensure all correspondences and communications are conducted in a professional manner; consistent with corporate policies
• Enter sales orders and/or quotes for sales representatives
• Process payments for CODs.
• Provide timely sales support to all internal and external sales personnel including but not limited to providing updates on customer sales orders, inventory inquiries and other information as required
• Resolve customer complaints / problems with the appropriate department
• Must possess a professional attitude while interacting with peers, customers, and general public.

Skills

MS Office

Salesforce knowledge

Sales process knowledge

Confidentiality

Verbal written communication

Mathematical calculations

Attendance & reliability

Work authorization

Safety commitment

Customer service

Flex schedule willingness

Pre-employment checks

Education

High school diploma or equivalent

Tools

Salesforce

Job description

Job ID: 530443

Preferred Materials - Concrete Division, part of CRH South Division, is a leading supplier of ready mix concrete, concrete block, rebar and building materials in the state of Florida, providing the highest product quality and service in the construction industry. With headquarters in Tampa, Florida, and operations in five key Florida markets, Preferred Materials provides municipalities, developers, architects, engineers, contractors, builders and suppliers a wide variety of construction materials and products. Our employees make Preferred Materials a great place to work. We promote a strong safety culture, where employees take responsibility for their own safety.

Overview

These statements included in this description are not intended to be all-inclusive. Requirements of this job are subject to modification by the Company as dictated by operational need.

Acts as an internal desk-based liaison between customers and other staff within PMI. Continually works to expand customer share of existing accounts by providing expert knowledge of our products and services. Develops and maintains a good reporting structure for all sales personnel via Salesforce. Assists with commercial sale accounts, and/or product groups under direction of outside sales managers. Understands and utilizes PMI sales process and sales systems. Supports sales staff to proactively engage existing customers, increase sales, and improve overall customer satisfaction.

Essential Functions & Responsibilities

• Ensure Health & Safety standards are met by complying with legislation, company policies and promoting a safe work environment
• Must possess a professional attitude while interacting with peers, management, and general public
• Answer all customer inquiries to assist in closing the sale in coordination with appropriate sales personnel
• Provide timely responses to all customer requests for quotes by communicating effectively with internal staff.
• Ensure all correspondences and communications are conducted in a professional manner; consistent with corporate policies
• Enter sales orders and/or quotes for sales representatives
• Process payments for CODs.
• Provide timely sales support to all internal and external sales personnel including but not limited to providing updates on customer sales orders, inventory inquiries and other information as required
• Resolve customer complaints / problems with the appropriate department
• Must possess a professional attitude while interacting with peers, customers, and general public.

Reasonable accommodations to enable individuals with disabilities to perform the essential functions of this position will be evaluated on a case-by-case basis.

Requirements

• Proficiency in Microsoft Office Suite.
• Knowledge of Sales Force is preferable.
• Understanding of PMI sales processes and systems is preferable.
• Ability to maintain confidentiality.
• Ability to understand and follow verbal and written instructions.
• Ability to conduct basic mathematical calculations.
• Ability to communicate verbally and in writing.
• Must be willing to work flexible schedule including nights, weekends and holidays when necessary. Regular and timely attendance is required.
• Must pass pre-employment physical, drug screen, criminal background check and driving record review.
• Must be legally authorized to work in the United States.
• Must demonstrate a strong commitment to safety.

Qualifications

• High school diploma or equivalent preferred
• One year customer service experience required

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

Preferred Materials, Inc., a CRH Company, is an Affimative Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.