Sales Administration I

Rittal LLC; Urbana (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Above-average benefits

401(k) match

Health & Wellness Benefits

Volunteer Time

Tuition Reimbursement

Job summary

Rittal LLC is seeking a Sales Administration Level I to process customer orders and returns accurately, support on-time delivery, and work with Level II and Level III teams to resolve issues. You will verify account data, pricing, POs, quantities, and shipping details, while maintaining strong customer relationships and contributing to process improvements.

This role offers a collaborative, growth-oriented environment within a global leader in industrial enclosures and IT infrastructure, with

Qualifications

• Customer service, sales support, order processing, or administrative experience preferred.
• Experience with an ERP or order management system is a plus.
• Strong written and verbal communication skills.

Responsibilities

• Process customer orders and returns accurately using established processes.
• Verify account information, pricing, POs, quantities, and shipping details.
• Collaborate with Level II/III to resolve order discrepancies.
• Maintain positive customer relationships through professional communication.

Skills

Excellent verbal and written komunik

Customer-focused mindset

Strong communication skills

Detail-oriented

Multi-tasking

Team collaboration

Education

High school diploma or equivalent

Associate degree in Business Administration

Tools

ERP system

Microsoft Office

Job description

Sales Administration - Level I

About Rittal LLC

Rittal LLC is a global manufacturer of industrial and IT enclosures, racks, and accessories, including cooling solutions and power management systems for industrial, data center, outdoor, and hybrid applications. As the largest manufacturer of enclosures in the world, Rittal provides innovative, high-quality solutions for practically any industrial or IT infrastructure application, from single enclosures to comprehensive, mission-critical systems. Products are tested and certified to the appropriate standards that apply, including UL, CSA, ATEX, NEMA, and more. Learn more at rittal.us.

As the Sales Administration Level I, You Will…

Be responsible for ensuring customer orders and returns are processed accurately and efficiently using established processes to support on-time delivery and exceed customer expectations. This role works closely with Level II and Level III Sales Administrators and cross-functional teams to resolve order issues, communicate with customers, and ensure successful order completion.

Why Work at Rittal & Eplan LLC

Great Place To Work® Certified, Rittal & Eplan LLC offers a collaborative and innovative environment where employees can grow professionally while contributing to the success of a global organization.

Benefits Include:

• Above-average benefits available on the first of the month following hire
• 401(k) match
• Health & Wellness Benefits, including:
  • Paid Volunteer Time
  • Fitness Reimbursement
  • Pet Insurance
  • Tuition Reimbursement
  • Employee Assistance Program (EAP)
• Opportunity to be part of a growing international organization
• Safe, quality-focused work environment
• Collaborative team culture dedicated to customer success

Key Responsibilities

• Process customer orders received through conventional order submission methods.
• Verify account information, pricing, purchase orders, quantities, shipping locations, freight terms, and other order details.
• Process sample and consignment orders.
• Complete requests in accordance with established competency guidelines.
• Collaborate with Level II and III Sales Administrators to resolve order discrepancies during order creation.
• Process and maintain customer-initiated returns and stock rotations.
• Communicate problem orders and concerns to Customer Service.
• Work with Level II and III Sales Administrators to provide clarification on order-related questions and issues to Operations and Quality teams.
• Apply basic product knowledge to communicate customer requirements effectively across departments.
• Exercise sound judgment and discretion when addressing order and return requests that fall outside standard procedures.
• Manage incoming emails and customer requests.
• Build and maintain positive customer relationships through professional and responsive communication.
• Proactively communicate with internal and external stakeholders.
• Participate in training programs to expand product and process knowledge.
• Perform additional duties, responsibilities, and projects as assigned.

Qualifications

Education

• High school diploma or equivalent required.
• Associate degree in Business Administration or related field preferred.

Experience

• Customer service, sales support, order processing, or administrative experience preferred.
• Experience working within an ERP or order management system is a plus.

Skills & Competencies

• Excellent verbal and written communication skills.
• Strong listening and comprehension abilities.
• Basic analytical, research, and problem-solving skills.
• Proficiency with Microsoft Office applications.
• Strong attention to detail and organizational skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Ability to work independently and collaboratively within a team.
• Customer-focused mindset with a commitment to achieving customer satisfaction.
• Ability to identify issues and elevate concerns appropriately.
• Professional, courteous, and dependable work ethic.
• Willingness to work flexible hours when business needs require.
• Friendly, cooperative, and positive attitude.
• Ability to think creatively and develop solutions to customer concerns.
• Demonstrated understanding of office etiquette and professional conduct.
• Commitment to supporting and reflecting company values and culture.

Performance Expectations

• Consistently meet individual and team performance goals.
• Follow established communication procedures, guidelines, and policies.
• Maintain accuracy and efficiency in order processing activities.
• Support customer satisfaction through timely issue resolution and effective communication.
• Contribute to a positive and collaborative team environment.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may contact the company’s Human Resources Department at [phone].

This option is reserved for individuals who require accommodation due to a disability.

Rittal LLC and Eplan are proud to be an affirmative action/equal opportunity employer. EEO, including Disability/Vets.