Sales Support Manager - Global Key Accounts

Socket.dev; Urbana (OH); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

401(k) Match

Health & Wellness Benefits

Hybrid work environment

Professional development

Global collaboration

Job summary

Rittal LLC is seeking a Sales Support Manager for Global Key Accounts in Urbana, OH. Hybrid work, strong cross-functional collaboration, and technical project coordination are essential.

You will liaise between strategic customers and internal teams to drive success across projects, product localization, and cost optimization. The role requires 3+ years in sales support or account management, with a background in business, engineering, or PM, and a customer‑centered, analytical mindset.

Qualifications

• Bachelor’s or associate degree in business/engineering/PM or related field.
• 3+ years in sales support, account management, project coordination, or related role.
• Experience supporting strategic/key accounts preferred.

Responsibilities

• Manage strategic project contacts for Global Key Accounts.
• Create/revise technical project specifications to meet customer requirements.
• Coordinate cross-functional activities with internal teams globally.
• Lead weekly calls with Global Key Account project managers.
• Support internationalization/localization of projects and product relocations.
• Identify cost-down opportunities and drive feature enhancements.
• Transfer project solutions into possible series solutions with Solutions Sales/PM.
• Collaborate with QM/R&D/PM/Solution Sales on new products and benefits for projects.
• Maintain proactive contact with customer's technical departments to support new projects.

Skills

Strategic thinking

Customer focus

Technical aptitude

Analytical skills

Communication skills

Project coordination

Cross-functional collaboration

Time management

Education

Associate's or Bachelor's degree in Business, Engineering, Project Management, or related field

Equivalent combination of education, training and experience

Tools

Microsoft Office

Job description

Sales Support Manager – Global Key Accounts

Location: Urbana, OH / Hybrid

Proven Leadership, Hard Work, and Innovation Alive and Well in North America

About Rittal LLC

Rittal LLC is a global manufacturer of industrial and IT enclosures, racks, and accessories, including cooling solutions and power management systems for industrial, data center, outdoor, and hybrid applications. As the largest manufacturer of enclosures in the world, Rittal provides innovative, high-quality solutions for practically any industrial or IT infrastructure application, from single enclosures to comprehensive, mission-critical systems. Products are tested and certified to the appropriate standards that apply, including UL, CSA, ATEX, NEMA, and more. Learn more at rittal.us.

As the Sales Support Manager – Global Key Accounts (GKA), you will...

Serve as a key liaison between strategic global customers and internal Rittal teams, ensuring successful execution of customer projects, technical solutions, and account initiatives. In this role, you will support Global Key Accounts through relationship management, project coordination, technical consultation, and cross-functional collaboration while helping drive customer satisfaction, business growth, and operational excellence.

Why Work at Rittal & Eplan LLC

Great Place To Work® Certified, Rittal & Eplan LLC offers workplace culture, employee experiences, and collaborative innovation that encompass a thriving environment.

• Competitive compensation package
• Above average benefits available on the 1st of the month after you start
• 401(k) Match
• Health & Wellness Benefits: Paid Volunteer Time, Fitness Reimbursement, Pet Insurance, Tuition Reimbursement, Employee Assistance Program (EAP)
• Hybrid work environment
• Professional development and career growth opportunities
• Collaborative and innovative global organization

Key Responsibilities

• Manage strategic project contacts of Global Key Accounts (relationship management).
• Creating / revising technical project specifications and ensuring compliance with customer requirements.
• Technical project clarification with the customer, with all departments involved at Rittal. and with international Rittal subsidiaries.
• Weekly calls with the project managers at Global Key Accounts.
• Internationalization / localization of projects (product relocation).
• Evaluation of cost-down possibilities.
• Further development of product-related features.
• Transfer of project-related customer solutions into possible series solutions. together with Solutions Sales and PM.
• Regular contact with QM / R&D / PM / Solution Sales to be informed about new products and to be able to incorporate a possible benefit in current projects.
• Regular contact with the customer's technical department to be informed about new projects at an early stage and to provide the necessary support directly.

Internal Interfaces & Collaboration

This role works closely with a variety of internal stakeholders to support customer projects, account management activities, and business objectives, including:

• Sales Operations: Coordinate offer and order processing activities to support timely and accurate customer fulfillment.
• Pricing & Conditions: Support pricing discussions and negotiations by gathering data, preparing analyses, and ensuring alignment with business objectives.
• Project Management & Engineering: Collaborate on customer projects, technical requirements, timelines, and project execution activities.
• Contracting & Legal: Assist with contract review processes and support contract negotiations to ensure compliance with company standards.
• Controlling: Support the development of reporting tools, account performance metrics, monthly business reviews, key performance indicators, and ad hoc reporting for strategic accounts.
• Solution Sales & Technical Sales Support: Maintain regular communication regarding market and vertical development, solution offerings, customer opportunities, and technical clarifications.
• Global and Regional Account Representatives/Nominees: Gather information, coordinate activities, and provide support to regional teams to ensure alignment and successful execution of global customer initiatives.

Qualifications

Education

• Associate's or Bachelor's degree in Business, Engineering, Project Management, or a related field preferred.
• Equivalent combination of education, training, and relevant work experience will be considered.

Experience

• Minimum of 3 years of experience in sales, sales support, account management, project coordination, or a related customer-facing role.
• Experience supporting strategic or key accounts preferred.

Skills & Competencies

• Strategic thinker with the ability to understand business needs and support organizational objectives.
• Customer-focused with a strong sales-oriented mindset and commitment to delivering exceptional service.
• Strong technical aptitude with a willingness to learn new products, technologies, and processes.
• Analytical and detail-oriented, with the ability to organize information and solve problems effectively.
• Effective communication and interpersonal skills, with the ability to present ideas clearly and build positive working relationships.
• Ability to manage multiple projects, tasks, and priorities in a structured and self-directed manner.
• Proficient in Microsoft Office applications and common sales and business management tools.
• Strong verbal and written communication skills.
• Professional and confident demeanor with the ability to navigate challenges, address concerns, and work effectively with diverse stakeholders.
• Ability to collaborate successfully with cross-functional teams and contribute to a positive team environment.
• Strong organizational and time-management skills with the ability to meet deadlines in a fast-paced setting.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may contact the company’s Human Resources Department at [phone].

This option is reserved for individuals who require accommodation due to a disability.

Rittal LLC and Eplan are proud to be an affirmative action/equal opportunity employer. EEO, including Disability/Vets.