Sales & Account Support - Trainee

Amadeus; United States; Remote; USD 45,000 - 60,000; Full time

Job summary

A leading technology company seeks a Sales & Account Support Trainee to assist in advancing Travel Sellers’ businesses across the Asia-Pacific region. This role involves engaging with internal teams to implement strategies, respond to customer inquiries, and support marketing initiatives in a dynamic setting.

Benefits

Competitive salary and bonus

Flexible working model

On-the-job training and learning opportunities

Supportive work environment

Diversity and inclusion initiatives

Qualifications

• Proficient in English and Thai language.
• Experience using CRM software; Salesforce is a plus.
• Effective communication and cross-functional coordination.

Responsibilities

• Respond to customer inquiries related to Amadeus products.
• Coordinate and support leads including proposal development.
• Collaborate with internal teams on sales planning and operations.

Skills

Communication

Interpersonal Skills

Coordination

Data Analysis

Education

Relevant degree or diploma in Business Management, Sales & Marketing

Tools

Salesforce

Qlik

MS Office

Job description

Job Title

Sales & Account Support - Trainee

PURPOSE OF THE ROLE

Sales & Account Support Trainee supports the Commercial Teams in advancing the growth and development of Travel Sellers’ businesses across Thailand, Cambodia, Laos, Myanmar, and Vietnam. The team also focuses on expanding new business opportunities and supporting the growth of Online Travel Agencies (OTAs), API-based startups, and travel innovators across the Asia-Pacific region.

The role involves collaborating with the commercial team to implement strategies, goals, and programs for Travel Sellers—including retail, business, online agencies, and technology-focused startups—to achieve shared business outcomes. This includes working closely with internal teams such as Presales, Product Management, Customer Success, Air Distribution, Revenue Operations, Delivery, and Customer Services to ensure alignment and support.

Key Responsibilities:

- Customer Support & Integration

• Respond to customer inquiries related to Amadeus Products and Solutions, translating needs and coordinating with internal teams to deliver timely and high-quality solutions.

• Coordinate and support leads when required, including assessment, proposal development, negotiation, and finalizing agreements in line with Amadeus standards.

• Coordinate and support the setup processes for new and existing customers (SME or startups, when required)

- Sales & Marketing Operations

• Collaborate with internal sales and partnership teams on planning, data preparation (e.g., booking performance, market share, competitive insights), and organizing meetings such as strategy sessions, pipeline reviews, and business updates.

• Learn and apply sales tools such as Qlik (data analytics platform), Salesforce (customer relationship management system), and other relevant systems.

• Coordinate with internal teams and external partners to ensure timely and effective delivery of tasks and results.

• Support the implementation of sales and marketing initiatives, including promotions, communications, presentations, and events.

- Partner Engagement Activities

• Provide support to partners by preparing and explaining sales reports using Amadeus tools (e.g., Qlik, Salesforce, CBI, BIDT).

• Collaborate with various Amadeus departments to align on priorities and contribute to account development plans and cohesive partner responses.

ABOUT THE IDEAL CANDIDATE

• Effective communication and cross functional coordination

• Proficiency in MS Office (Excel, Power Point)

• Interpersonal skill, ability to manage relations and collaborations with others

• Efficiency and experiences in using CRM software, Salesforces is a plus

• Proficient in English and Thai language with good communication abilities.

• Relevant degree, diploma, or equivalent experience in Business Management, Sales & Marketing, or a related field.

What we can offer you ?

? A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

? A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

? Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

? A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

? A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

? A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

? A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

? A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, andas a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.