Sales Account Representative

ServiceMaster of South Shore Inc; Mission Viejo (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Bonus based on performance

Company car

Company parties

Opportunity for advancement

Training & development

Job summary

A leading restoration service company located in California is looking for a motivated individual to manage customer relationships and develop new sales opportunities. The ideal candidate should have experience in the Disaster Restoration field and strong communication skills. The company offers a performance-based bonus, opportunities for advancement, and training programs. This role involves managing key relationships and participating in sales efforts which may require local travel and flexible hours.

Qualifications

• 1-2 years experience in the Disaster Restoration field with IICRC Certifications preferred.
• 6-12 months of sales experience or prior sales training is desired but not required.
• Valid Driver's License and satisfactory driving record needed.
• Valid Driver's License and satisfactory driving record.
• Good verbal and written communication skills.
• Good customer service skills.
• Highly motivated, strong work ethic and enjoy the selling process.
• Build rapport easily and establish trust, leading to lasting customer relationships.
• Can effectively present information to customers one-on-one and in small groups.

Responsibilities

• Manage customer relationships and develop new sales leads.
• Prepare documents for job file reviews and maintain customer satisfaction.
• Participate in collections efforts with non-residential customers.
• Continually builds product knowledge and refines sales techniques for specific relationship types and verticals.
• Prepares documents for job file reviews with current and prospective clients.
• Documents and reports on key referral-source relationships weekly and monthly.
• Participates in collections efforts with non-residential customers when necessary.
• Resolves issues with customers.

Skills

Good verbal and written communication skills

Good customer service skills

Highly motivated with a strong work ethic

Ability to build rapport easily

Skilled using social media and web-based sales tools

Education

High school graduate or equivalent; college degree preferred

College degree preferred

Job description

Benefits:

• Bonus based on performance
• Company car
• Company parties
• Opportunity for advancement
• Training & development

Position Overview

Manages relationships with current customers and referral sources. Prospects for additional revenue opportunities.

Job Responsibilities

• Contacts customers before and after service is performed to ensure satisfaction and develop additional prospects
• Prospects and develops new sales leads in assigned verticals
• Create, manage, and maintain key relationships with insurance agents, adjusters’ other key relationships
• Continually builds product knowledge and refines sales techniques for specific relationship types and verticals
• Prepares documents for job file reviews with current and prospective clients
• Documents and reports on key referral-source relationships weekly and monthly
• Participates in collections efforts with non-residential customers when necessary
• Resolves issues with customers

Job Requirements

• High school graduate or equivalent; college degree preferred
• 1-2 years experience in the Disaster Restoration field; IICRC Certifications preferred
• 6-12 months of sales experience or prior sales training is highly desired, but not required
• Valid Driver's License and satisfactory driving record
• Good verbal and written and communication skills
• Good customer service skills
• Highly motivated, strong work ethic and enjoy the selling process
• Build rapport easily and establish trust, leading to lasting customer relationships
• Can effectively present information to customers one-on-one and in small groups
• Has a good aptitude for basic math-- necessary for doing calculations related to the sales process
• Local and regional travel may be required for trade shows, training, networking events and for selling services immediately after catastrophic events
• Some work required outside of traditional working hours to network and represent the company at business social events
• Skilled using social media and other web-based sales tools

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 20 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Sit for long periods of time while using office equipment such as computers, phones etc.
• Fingering and Repetitive motions; such as movement of wrists, hands, and fingers while picking, pinching and typing during your normal working environment.
• Express or exchange ideas with others quickly, accurately, and receive and act on detailed information.
• Close visual acuity to perform detail-oriented activities at distances close to the eyes, such as preparing and analyzing data, viewing computer screen and expansive reading.
• Be exposed to various inside working conditions: The change of building environment such as with or without air conditioning and heating.

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.