Sales Account Manager - Service

Schindler Elevator Corporation (U.S.); Boston (MA); On-site; USD 90,000 - 113,000; Full time

Benefits offered by this job

401k match

Medical, Dental, Vision plans

Vacation time

Tuition reimbursement

Parental leave

Professional development

Job summary

Schindler Elevator Corporation (U.S.) is seeking a Sales Account Manager - Service in Boston, MA. The role focuses on existing installation services, building strong client relationships, and driving revenue through service agreements for maintenance and repairs across elevator systems.

You will coordinate with field technicians, manage accounts, and pursue opportunities while ensuring customer satisfaction and adherence to company policies and procedures. Travel may be required.

Qualifications

• Bachelor’s degree preferred or minimum of 2 years sales experience in the elevator industry.
• Experience with SAP and a results-driven mindset to thrive in a competitive sales environment preferred.
• Demonstrated ability to handle a mix of office and fieldwork, with flexibility for travel and managing customer interactions preferred.

Responsibilities

• Cultivate relationships with customers to drive sales for elevator and escalator services, including maintenance and repairs.
• Manage existing and new customer accounts and pursue opportunities to secure service agreements.
• Act as liaison between customer and Schindler to build long-term relationships and grow revenue.
• Identify sales opportunities, present proposals, and negotiate favorable terms.
• Collaborate with field teams to ensure a seamless customer experience from initiation to delivery.

Skills

Sales experience

Travel flexibility

Client relationship management

Education

Bachelor’s degree preferred

Tools

SAP

Job description

Location: Boston, MA, United States
Job ID: 91007

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Sales Account Manager - Service

Your Main Responsibilities

As an Existing Installation (EI) Sales Account Manager at Schindler, you will cultivate relationships with customer to drive sales for elevator and escalator services, including maintenance, repairs, and

You will ensure high levels of customer satisfaction, as well as identify and pursue sales opportunities, manage existing and new customer accounts, and retain customers. You will act as a liaison between the customer and Schindler to build strong, long-term relationships and leveraging industry knowledge to achieve sales targets.

Essential Function

Customer Account Management: Build and manage favorable client relationships within a designated sales territory to secure and renew service agreements. Handle customer inquiries and ensure satisfactory resolution with a focus on revenue generation. Meet regularly with clients to understand their business requirements and develop solutions to meet the needs of their property. Manage and oversee the accounts receivable

Communication: Communicate effectively with both customers and internal stakeholders to ensure customer satisfaction and achievement of sales objectives.

Collaboration: Partner daily with the Field Superintendent and technicians to drive lead generation and ensure an excellent total customer experience from initiation through delivery.

Sales & Opportunity Identification: Identify and pursue sales opportunities through key customer contacts and industry information. Qualify customer needs to secure profitable solutions leveraging company products and services. Introduce new technology and associated services to customers, clearly illustrate the value that these products and services offer customers.

Negotiation & Strategy: Negotiate contract terms favorable to the company while also delivering on customer requirements. Develop and implement sales strategies that align with internal product strategies and competitive market conditions with minimal supervision.

Documentation & Compliance: Prepare estimates and communicate proposals with customers. Maintain accurate customer records and files in accordance with company procedures. Ensure compliance with established policies and procedures.

What You Bring

Bachelor’s degree preferred or minimum of 2 years sales experience in the elevator industry

Experience with SAP and a results-driven mindset to thrive in a competitive sales environment preferred

Demonstrated Ability to handle a mix of office and fieldwork, with flexibility for travel and managing customer interactions preferre

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

Base Salary $90,300 - $112,900

The above represents the typical salary range for this position. Revisions to the range may be considered based on your experience, education, location, demonstrated skills, and alignment with business priorities. Please note that the compensation listed reflects only base salary and does not include commissions or longer-term incentives

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!

Are you ready to embark on a new journey? Join #TeamSchindler! Our Core Values:

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

Discover more on our career website.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

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Chat to Apply: NO

Nearest Major Market: Boston