Sales Account Manager EI

Schindler Group; Pittsburgh (Allegheny County); On-site; USD 65,000 - 105,000; Full time

Benefits offered by this job

401k match

Health, dental and vision plans

Vacation and holidays

Tuition reimbursement

Parental leave

Professional development

Job summary

Schindler Group in Pittsburgh, PA is seeking an Existing Installation (EI) Sales Account Manager to cultivate relationships with customers and drive service sales for elevator and escalator maintenance, repairs, and upgrades. You will manage client accounts, identify opportunities, collaborate with field teams, and negotiate contracts to meet revenue targets while delivering exceptional customer service.

The role requires 2+ years of B2B sales in the elevator sector and willingness to travel as

Qualifications

• Preferred bachelors degree with 2+ years of B2B sales in elevator or related industry.
• Strong communication, negotiation, objection handling and closing skills.
• Ability to empathize, listen and connect with people to form outstanding customer relationships.

Responsibilities

• Account management: Build and manage favorable client relationships within a designated sales territory to secure and renew service agreements; manage accounts receivable and ensure timely payments.
• Communication: Interact effectively with customers and internal stakeholders to achieve sales objectives.
• Collaboration: Work with Field Superintendent and technicians to drive lead generation and ensure a superior customer experience from initiation to delivery.
• Sales & Opportunity Identification: Identify and pursue sales opportunities through key customer contacts and industry information; qualify needs to secure profitable solutions.
• Negotiation & Strategy: Negotiate contract terms and develop sales strategies aligned with product plans and market conditions.
• Documentation & Compliance: Prepare estimates and proposals; maintain accurate customer records and ensure policy compliance.

Skills

Presentation skills

MS Office

Communication skills

Negotiation

Empathy

Time management

Problem solving

SAP experience

Travel flexibility

Education

Bachelor's degree

Tools

SAP

Job description

Select how often (in days) to receive an alert: Create Alert

Location: Pittsburgh,PA,United States
Job ID: 90710

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than twobillion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhancesquality of life for communities, and contribute to making places more accessible,inclusive, and sustainable for all. By joining us, you don’t justbecome part of our success story; you help shape the future and continue ourrich legacy that started back in 1874.

Join us as a

Your main responsibilities

PRIMARY FUNCTION / POSITION OVERVIEW:
As an Existing Installation (EI) Sales Account Manager at Schindler, you will cultivate relationships with customer to drive sales for elevator and escalator services, including maintenance, repairs, and upgrades. You will ensure high levels of customer satisfaction, as well as identify and pursue sales opportunities, manage existing and new customer accounts, and retain customers. You will act as a liaison between the customer and Schindler to build strong, long-term relationships and leveraging industry knowledge to achieve sales targets.

ESSENTIAL FUNCTIONS:

• Customer Account Management: Build and manage favorable client relationships within a designated sales territory to secure and renew service agreements. Handle customer inquiries and ensure satisfactory resolution with a focus on revenue generation. Meet regularly with clients to understand their business requirements and develop solutions to meet the needs of their property. Manage and oversee the accounts receivable of your assigned portfolio, ensuring timely and accurate payments.
• Communication: Communicate effectively with both customers and internal stakeholders to ensure customer satisfaction and achievement of sales objectives.
• Collaboration: Partner daily with the Field Superintendent and technicians to drive lead generation and ensure an excellent total customer experience from initiation through delivery.
• Sales & Opportunity Identification: Identify and pursue sales opportunities through key customer contacts and industry information. Qualify customer needs to secure profitable solutions leveraging company products and services. Introduce new technology and associated services to customers, clearly illustrate the value that these products and services offer customers.
• Negotiation & Strategy: Negotiate contract terms favorable to the company while also delivering on customer requirements. Develop and implement sales strategies that align with internal product strategies and competitive market conditions with minimal supervision.
• Documentation & Compliance: Prepare estimates and communicate proposals with customers. Maintain accurate customer records and files in accordance with company procedures. Ensure compliance with established policies and procedures.

What you bring

Preferred bachelors degree with 2+ years of B2B sales experience in the elevator or related industry.

OTHER SPECIAL REQUIREMENTS:

• Effective presentation skills and proficiency in Microsoft Office applications.
• Strong communication, negotiation, objection handling and closing skills with a proven sales track record.
• Ability to empathize, listen and connect with people to form outstanding customer relationships.
• Excellent time management, organizational skills, and problem-solving abilities.
• Motivated, resilient, and customer-focused mindset with a strong character aligned with Schindler’s values.
• Experience with SAP and a results-driven mindset to thrive in a competitive sales environment.
• Demonstrated Ability to handle a mix of office and fieldwork, with flexibility for travel and managing customer interactions.

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of achild’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

Become part of our team, help us enhance quality of life and drive innovationwhile raising the bar for safety and sustainability. We value your diverse skills andperspectives as together we shape the sustainable cities of today and tomorrow.

Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!

Are you ready to embark on a new journey? Join #TeamSchindler! Our Core Values:

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.