Sales Account Manager - Service

Schindler Group; Boston (MA); Hybrid; USD 90,000 - 113,000; Full time

Benefits offered by this job

401k match

Medical, Dental & Vision

Paid time off

Tuition Reimbursement

Parental Leave

Development opportunities

Job summary

Schindler Group in Boston is seeking an Existing Installation Sales Account Manager to cultivate relationships with customers and drive sales for elevator and escalator services, including maintenance, repairs, and upgrades.

You will manage accounts, identify opportunities, coordinate with field teams, and ensure high customer satisfaction while negotiating favorable terms. Travel to client sites is expected; SAP experience and a customer-focused mindset are valued.

Qualifications

• Bachelor’s degree preferred or minimum 2 years of elevator industry sales experience.
• Experience with SAP and a results-driven mindset.
• Willingness to travel and manage customer interactions across a territory.

Responsibilities

• Maintain and grow customer accounts in a designated sales territory to secure service agreements.
• Identify and pursue sales opportunities; negotiate favorable contract terms.
• Collaborate with Field Superintendent and technicians to ensure total customer experience.

Skills

Sales

Customer relationships

Travel flexibility

Office work

Fieldwork

Education

Bachelor’s degree preferred

2 years sales experience

Tools

SAP

Job description

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than twobillion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhancesquality of life for communities, and contribute to making places more accessible,inclusive, and sustainable for all. By joining us, you don’t justbecome part of our success story; you help shape the future and continue ourrich legacy that started back in 1874.

Join us as a

Your main responsibilities

As an Existing Installation (EI) Sales Account Manager at Schindler, you will cultivate relationships withcustomer to drive sales for elevator and escalator services, including maintenance, repairs, and upgrades. You will ensure high levels of customer satisfaction, as well as identify and pursue salesopportunities, manage existing and new customer accounts, and retain customers. You will act as aliaison between the customer and Schindler to build strong, long-term relationships and leveragingindustry knowledge to achieve sales targets.

Customer Account Management: Build and manage favorable client relationships within a designated sales territory to secure and renew service agreements. Handle customer inquiries and ensure satisfactory resolutionwith a focus on revenue generation. Meet regularly with clients tounderstand their business requirements and develop solutions to meet theneeds of their property. Manage and oversee the accounts receivable

Communication: Communicate effectively with both customers and internalstakeholders to ensure customer satisfaction and achievement of salesobjectives.

Collaboration: Partner daily with the Field Superintendent and technicians to drive lead generation and ensure an excellent total customerexperience from initiation through delivery.

Sales & Opportunity Identification: Identify and pursue sales opportunities through key customer contacts and industry information. Qualify customer needs to secure profitable solutions leveraging company products and services. Introduce new technology and associated services to customers, clearly illustrate the value that these products and services offer customers.

Negotiation & Strategy: Negotiate contract terms favorable to the companywhile also delivering on customer requirements. Develop and implementsales strategies that align with internal product strategies and competitivemarket conditions with minimal supervision.

Documentation & Compliance: Prepare estimates and communicateproposals with customers. Maintain accurate customer records and files inaccordance with company procedures. Ensure compliance with establishedpolicies and procedures.

What you bring

Bachelor’s degree preferred or minimum of 2 years sales experience in the elevator industry

Experience with SAP and a results-driven mindset to thrive in a competitive sales environment preferred

Demonstrated Ability to handle a mix of office and fieldwork, with flexibility for travel and managing customer interactions preferre

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of achild’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

Base Salary $90,300 - $112,900

The above represents the typicalsalaryrange for this position. Revisions to the range may be considered based on your experience, education, location, demonstrated skills, and alignment with business priorities. Please note that the compensation listed reflects only basesalaryand does not include commissions or longer-term incentives

Become part of our team, help us enhance quality of life and drive innovationwhile raising the bar for safety and sustainability. We value your diverse skills andperspectives as together we shape the sustainable cities of today and tomorrow.

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.