Sales Account Manager Existing Installation

Schindler Group; Chicago (IL); On-site; USD 90,000 - 136,000; Full time

Benefits offered by this job

401k match

Health benefits

Paid time off

Tuition reimbursement

Parental leave

Career development

Job summary

Schindler Group is seeking an Existing Installation (EI) Sales Account Manager in Chicago to cultivate customer relationships and drive elevator/escalator service sales. You will manage accounts, pursue opportunities, and renew service agreements while coordinating with field teams to deliver an excellent customer experience.

You will leverage your 2+ years of B2B sales, strong negotiation and closing skills, and proficiency in SAP and MS Office to meet revenue targets and build long-term

Qualifications

• Bachelor’s degree preferred with 2+ years of B2B sales experience in the elevator or related industry.
• Strong account management and relationship-building capabilities.
• Proven negotiation, closing, and sales-strategy experience.
• Excellent communication and leadership skills; ability to collaborate with field teams.
• Experience with SAP and Microsoft Office is preferred.

Responsibilities

• Manage designated client relationships to secure and renew service agreements.
• Identify and pursue sales opportunities; build long-term customer partnerships.
• Collaborate with Field Superintendents and technicians to deliver a total customer experience.
• Prepare proposals and maintain accurate customer records; ensure compliance.
• Negotiate contract terms and implement sales strategies aligned with company goals.

Skills

Account management

Negotiation

Strategy

Closing

Communication

Leadership

Education

Bachelor’s degree

Tools

Microsoft Office

SAP

Job description

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Location: Chicago, Suburban,IL,United States
Job ID:91009

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than twobillion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhancesquality of life for communities, and contribute to making places more accessible,inclusive, and sustainable for all. By joining us, you don’t justbecome part of our success story; you help shape the future and continue ourrich legacy that started back in 1874.

Your main responsibilities

PRIMARY FUNCTION / POSITION OVERVIEW:
As an Existing Installation (EI) Sales Account Manager at Schindler, you will cultivate relationships with customer to drive sales for elevator and escalator services, including maintenance, repairs, and upgrades. You will ensure high levels of customer satisfaction, as well as identify and pursue sales opportunities, manage existing and new customer accounts, and retain customers. You will act as a liaison between the customer and Schindler to build strong, long-term relationships and leveraging industry knowledge to achieve sales targets.

ESSENTIAL FUNCTIONS:

• Customer Account Management: Build and manage favorable client relationships within a designated sales territory to secure and renew service agreements. Handle customer inquiries and ensure satisfactory resolution with a focus on revenue generation. Meet regularly with clients to understand their business requirements and develop solutions to meet the needs of their property. Manage and oversee the accounts receivable of your assigned portfolio, ensuring timely and accurate payments.
• Communication: Communicate effectively with both customers and internal stakeholders to ensure customer satisfaction and achievement of sales objectives.
• Collaboration: Partner daily with the Field Superintendent and technicians to drive lead generation and ensure an excellent total customer experience from initiation through delivery.
• Sales & Opportunity Identification: Identify and pursue sales opportunities through key customer contacts and industry information. Qualify customer needs to secure profitable solutions leveraging company products and services. Introduce new technology and associated services to customers, clearly illustrate the value that these products and services offer customers.
• Negotiation & Strategy: Negotiate contract terms favorable to the company while also delivering on customer requirements. Develop and implement sales strategies that align with internal product strategies and competitive market conditions with minimal supervision.
• Documentation & Compliance: Prepare estimates and communicate proposals with customers. Maintain accurate customer records and files in accordance with company procedures. Ensure compliance with established policies and procedures.

What you bring

EDUCATION

Bachelor’s degree preferred with 2+ years of B2B sales experience in the elevator or related industry.

FUNCTIONAL/TECHNICAL EXPERTISE

1. Customer Account Management: proficient in building and managing client relationships, ability to handle challenging inquiries, while ensuring satisfactory resolution with a focus on revenue generation.
2. Negotiation & Strategy: experienced in the ability to negotiate contract terms and develop sales strategies that align with the customers’ needs and Schindler values and are compliant with all regulations. Effectively, addresses and overcomes objections from clients in negotiations
3. Sales & Closing Skills: proficient in closing deals and securing agreements when finalizing contracts. Ability to independently identify and pursue sales opportunities, qualifying customers’ needs and introducing new services and technology.
4. Effective communication skills are required when communicating with customers and internal stakeholders to ensure customer satisfaction and the achievement of sales objectives.
5. Leadership: ability to provide guidance and expert support to more junior sales account managers and representatives. Proven track of collaborating with Field Superintendents and technicians with quality improvement processes.

OTHER SPECIAL REQUIREMENTS

Effective presentation skills and proficiency in Microsoft Office applications.
Strong communication, negotiation, objection handling and closing skills with a proven sales track record.
Ability to empathize, listen and connect with people to form outstanding customer relationships.
Excellent time management, organizational skills, and problem-solving abilities.
Motivated, resilient, and customer-focused mindset with a strong character aligned with Schindler’s values.
Experience with SAP and a results-driven mindset to thrive in a competitive sales environment. (preferred)
Demonstrated Ability to handle a mix of office and fieldwork, with flexibility for travel and managing customer interactions.

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of achild’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

Base Salary $90,300-$135,600

The above represents the typical salary range for this position. Revisions to the range may be considered based on your experience, education, location, demonstrated skills, and alignment with business priorities. Please note that the compensation listed reflects only base salary and does not include commissions or longer-term incentives.

Salary range may differ based on the final geographic location of the position.

For Questions, please contact Pooja Gupta at [e-mail].

We Elevate… Your Career

For Questions, please contact Pooja Gupta at [e-mail].

Are you ready to embark on a new journey? Join #TeamSchindler! Our Core Values:

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

Discover more on our career website.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.