Sales Account Manager

John Crane; Springfield (MA); On-site; USD 60,000 - 100,000; Full time

Job summary

John Crane is seeking a Sales Account Manager for the New England region ( Hartford, CT; Springfield, MA; Worcester, MA ). The role focuses on growing revenue by maintaining existing customer relationships and pursuing new accounts, with approximately 50% travel to client sites and project bidding involvement.

You will collaborate with sales, marketing, and engineering to deliver optimal solutions, manage budgets, and ensure customer satisfaction across the JC product range.

Qualifications

• College degree preferred in an engineering or business field.
• Sales experience in a manufacturing environment is required.
• Experience with rotating equipment is required.
• Effective interpersonal and communication skills both verbal and written.
• Demonstrated experience of achieving year over year sales growth.
• Self-starter and highly motivated to achieve results with minimal supervision.
• Ability to develop presentations for customers and potential customers.

Responsibilities

• Identify new business opportunities within key accounts to grow market share and support project bid activities.
• Manage pre- and post-order execution, focusing on key account management to strengthen relationships and drive market share.
• Oversee sales activities and expenses within budget, ensuring all agreements follow the approval process for both the customer and John Crane.
• Collaborate with sales, marketing, and engineering to deliver optimal solutions and secure contracts within pricing and margin standards.
• Manage key accounts, address service issues and handle all sales reporting including forecasts and variance analysis.
• Conduct market and competitor analysis to identify growth opportunities and provide insights to leadership.

Skills

Sales experience

Interpersonal communication

Presentations

MS Office/ERP

Education

Engineering or business degree (preferred)

High school diploma or equivalent

Tools

ERP systems

MS Office

Job description

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.

Job Description

The Sales Account Manager is responsible for driving revenue growth by developing and maintaining strong relationships with existing customers while actively pursuing new and targeted accounts. This role promotes the organization’s products and services, ensuring customers receive exceptional support and guidance on proper product applications.

Responsibilities include but not limited to the following:

• Identify new business opportunities within key accounts to grow market share and support project bid activities.
• Manage pre- and post-order execution, focusing on key account management to strengthen relationships and drive market share across the JC product range.
• Oversee sales activities and expenses within budget, ensuring all agreements follow the approval process for both the customer and John Crane.
• Collaborate with sales, marketing, and engineering departments to deliver optimal solutions and secure contracts within budgeted pricing and margin standards.
• Manage key accounts, addressing service issues and handling all sales reporting, including forecasts, actual results, and variance analysis to mitigate negative variances.
• Conduct market and competitor analysis to identify growth opportunities and provide insights to the Director of Sales and Marketing while upselling and expanding revenue with existing clients.

Qualifications

• College degree preferred in an engineering or business field. High school diploma or equivalent required.
• Sales experience in a manufacturing environment is required.
• Experience with rotating equipment is required.
• Effective interpersonal and communication skills both verbal and written.
• Demonstrated experience of achieving year over year sales growth
• Self-Starter and highly motivated to achieve results with minimal direct supervision.
• Ability to develop presentations for customers, potential customers, and present in a professional manner.
• Computer literate with good working knowledge of MS Office suite and ERP systems
• Experience working with a diverse group and a global company is a plus.

Job grade and compensation will be determined based on qualifications and relevant experience. *This is a field-based role supporting the New England territory. Ideal candidate locations include Hartford, CT; Springfield, MA; and Worcester, MA. The position requires approximately 50% travel.*

Additional information

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.