Sales Account Manager

FASTSIGNS Oakland; Oakland (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

FASTSIGNS Oakland is seeking a driven Sales/Account Manager to grow and manage our client base across commercial, construction, and corporate accounts. You will build long-term relationships and turn signage needs into profitable, well-executed projects.

This is not an order-taking role; you’ll be the trusted advisor from first conversation to final installation, partnering with design, production, and installation teams to deliver on every promise.

Qualifications

• 3+ years in B2B sales or account management, preferably in signage/printing/construction.
• Proven ability to build relationships and manage client portfolios.
• Strong understanding of value-based selling and margin awareness.
• Comfortable with CRM tools and Google Workspace; quick to learn new software.

Responsibilities

• Develop new accounts and nurture existing ones through networking and industry events.
• Own a portfolio, maintain contact, and grow repeat business with proactive planning.
• Lead discovery, site surveys, and consultative selling to meet client goals and budgets.
• Collaborate with coordinator, design, production, and installation to deliver projects.
• Prepare accurate estimates and compelling proposals that protect margins.
• Maintain an up-to-date pipeline and report on forecasts in weekly meetings.

Skills

Sales experience

Relationship building

New business development

Account management

Pricing/value selling

Tech literacy

CRM software

Time management

Driver's license

Tools

CoreBridge POS

CRM software

Google Workspace

Job description

We are seeking a driven, relationship-focused Sales / Account Manager to grow and manage our client base across commercial, construction, and corporate accounts. The goal of this role is to build long-term client relationships, uncover new opportunities, and turn signage and visual-communication needs into profitable, well-executed projects.

This is not an order-taking position; you will act as a trusted advisor to your clients, owning the relationship from first conversation to final installation, while partnering with our Sales & Project Coordinator, design, production, and installation teams to deliver on every promise.

Core Responsibilities

• Business Development: Prospect and develop new accounts with general contractors, architects, property managers, facility managers, and businesses through networking, referrals, outreach, and industry events.
• Account Management: Own a portfolio of key accounts, maintain regular contact, anticipate upcoming needs, and grow repeat business through proactive check-ins and account planning.
• Consultative Selling: Lead discovery conversations and site surveys to understand client goals, brand standards, code requirements (including ADA and wayfinding), and budgets, then recommend the right solutions.
• Quoting & Pricing: Work with the coordinator to build accurate estimates in CoreBridge POS, apply value-based pricing discipline, and present clear, professional proposals that protect margin.
• Closing & Negotiation: Follow up consistently on open quotes, handle objections, negotiate terms, and secure signed approvals and deposits.
• Project Handoff & Oversight: Deliver complete, accurate job information to design and production, stay engaged through approvals and installation, and serve as the client's main point of contact.
• Pipeline & Forecasting: Maintain an up-to-date sales pipeline, track activity and results against goals, and report on forecasts, wins, and losses in weekly meetings.

Desired Skills & Qualifications

• Proven Sales Experience: 3+ years in B2B sales or account management; experience
• in signage, printing, construction, or related trades is a strong plus.
• Relationship Builder: Confident, personable, and professional in person, on the phone, and over email with clients at every level.
• Hunter & Farmer Mindset: Equally motivated to open new doors and to deepen existing client relationships.
• Business & Margin Awareness: Understands that not all revenue is good revenue and sells on value rather than price alone.
• Tech Savvy: Comfortable with Google Workspace, CRM tools, and capable of quickly learning industry software like CoreBridge.
• Organized & Accountable: Manages multiple projects and deadlines, follows through on commitments, and owns results.
• Adaptable Learner: Willing and eager to learn sign materials, fabrication methods, installation requirements, and technical sign standards.
• Valid Driver's License: Reliable transportation and a clean driving record for regular Bay Area client visits.

What Success Looks Like in This Role

When you succeed, the whole team succeeds. In this role, your impact will be measured through:

• Consistent growth in new accounts and repeat business from existing clients. Healthy close rates and profitable margins on the projects you sell.
• Clean, complete project handoffs that set production and installation up to win. Satisfied clients who return, refer others, and see us as their go-to signage partner.
• A full, accurate pipeline that helps the business plan and scale with confidence.