Position
Account Executive (Mid-Size Business)
Reports to: Manager of Business Dev.
Department: GTM (Go to Market)
Status: Exempt
Job Summary
Divisions Maintenance Group provides maintenance services to multi-site and commercial facilities across the country. We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of “Uninterrupted Peace of Mind.” DMG is a Certified Great Place to Work with a strong, inclusive culture, and top-notch benefits.
Responsibilities
- Prospecting and Lead Generation by identifying and researching potential clients and market segments within the facility management industry.
- Develop and maintain a robust sales pipeline of prospective clients.
- Conduct market research to understand client needs and industry trends.
- Build and nurture strong, long-term relationships with existing clients.
- Serve as the primary point of contact for client inquiries and requests.
- Understand clients' facility management needs and tailor solutions to meet their specific requirements.
- Conduct regular check-ins to assess client satisfaction and gather feedback.
- Collaborate with the Manager of Business Development to set and achieve sales targets and revenue goals.
- Prepare and deliver compelling sales presentations and proposals to clients.
- Negotiate contracts and agreements with clients, ensuring compliance with company policies.
- Maintain accurate records of sales activities and client interactions in Sales Force.
- Coordinate with Marketing, Operations, and Customer Service teams to ensure alignment with overall business objectives.
- Provide insights and feedback on market intelligence, competitor activities, and client needs.
- Manage operations amongst your clients until such a time you build an operations team to support your P&L.
- Supervise and lead operational teams responsible for delivering facility management services once P&L supports a team.
- Monitor and ensure the quality and efficiency of service delivery, addressing any issues promptly.
- Collaborate with teams to allocate resources effectively and optimize service delivery.
- Develop and implement process improvements to enhance operational efficiency.
- Prepare and maintain operational budgets, tracking expenses and revenue.
- Provide accurate reporting and performance metrics to senior management.
- Prepare and deliver regular reports and updates to clients on performance and account status.
- Communicate effectively with internal teams to ensure alignment of client needs and operational requirements.
- Address client concerns and resolve issues in a timely and satisfactory manner.
- Heavy outbound cold calling and inside sales motion. Key performance indicators tied to customer contacts and bookings.
Qualifications
- 2-4 years’ proven experience in inside sales, preferably in facility management or related industries.
- Proficiency in using Salesforce and other CRM type software.
- Track record of Sales Excellence through prospecting, influencing, negotiating, and closing new business opportunities with financial acumen with budget management experience.
- Experience and understanding of how to navigate midsize and small customer organizations to gain access to key individuals, management, and purchasing decision makers.
- Excellent oral and written communication skills, multi-task oriented, and extremely strong public speaking skills.
- Strong tactical thinker with proven ability to link strategies and objectives to tactics. Foster change, incorporate innovation, and implement strategies throughout all levels of the organization.
- Strong understanding of facility management services and industry best practices.
- Exceptional client relationship management skills.
- Strong leadership and team management skills.
- Ability to work in an entrepreneurial environment and work as part of a go-to-market team.
- Lives Divisions Basics.
Educational Requirements
- Bachelor's degree in business, marketing, or a related field; MBA preferred.
Computer Skills and Knowledge of Hardware & Software Required
- Working knowledge of all Microsoft Office applications (Word, SharePoint, Teams, PowerPoint, Excel, Outlook). Strong working knowledge of Salesforce.
- Valid Driver’s License.
Position Demands
- Limited business travel when required to support accounts and new business growth.
Equal Opportunity
Divisions Maintenance Group is an equal opportunity employer.
Cincinnati, OH $55,000.00-$100,000.00